Gary Vogrinec Email & Phone Number

Information Technology professional for over 20 years directing and leading global teams of technology engineers. Planning, implementing, maintaining, and lifecycle management of systems, servers, and applications. Recognized for Business-IT process engineering, exceeding customer service level agreement expectations, and the Agile development of strategic applications, efficiencies tools, and service models. Adept at directing ITIL service operations management areas, e.g., availability, event, incident, problem, change.Skills and proficiencies span: executive leadership communications, budget and contract management, internal and external business client relationship management, directing dev/test/production teams with "customer first" vision, Tier 1-4 leadership (service desk to dev/vendor), data and trending analysis, cost/reductions forecasting, contract management, operations control of vendors/contractor/outsourcing, program and project management, Software and IT Asset Management, and business continuity and disaster recovery procedures.