More than thirty years of Senior Management experience in operations, overseeing development and implementation of systems and processes with multi location responsibility. Experience includes time sensitive products in a distribution and logistics organization, as well as the financial services industry. Proven ability to drive performance results and conduct in-depth analysis to determine optimum performance plans, both in large corporations and small business. Proven skills in developing and implementing budgets, cost control measures, work force procedures, compliance measures, and employee training programs. Capable of establishing these procedures for small businesses or large corporations to increase levels of efficiency, productivity, and customer service.ACCOMPLISHMENTS• Created and implemented both Finance and HR Policies and Procedures for a nationally recognized small business, as well as oversaw operations logistics for franchise and corporate branches located across the United States. • Managed multiple projects with completion on schedule and at or below budget in a range of scenarios, from large to small business.• Developed an Information Reporting System which provided enhanced feedback on performance for over 30 front line managers.• Initiated and directed efforts which provided solutions to overcome operational and financial barriers to secure an additional $1,250,000 in annual revenue with existing clients.• Proven history of mentoring and employee development for promotion, as well as a proven track record of developing and implementing plans to improve employee morale.•Awarded top annual safety recognition for FedEx U.S. Operations for overall employee safety, for both worker and vehicle safety performance.•Trained facilitator in TQA (Total Quality Advantage).Specialties include:Team Building, Leadership, Operations Management, Logistics, Coaching, Process Improvement, Customer Service, Project Management, Strategic Planning