With over 20 years of experience in IT infrastructure operations, I currently serve as an IT Infrastructure Architect at BMW, where I implemented Sunbird’s DCIM solution to enhance the monitoring and management of IT spaces at Plant Spartanburg. Throughout my career, I have successfully managed numerous technical teams across various IT technologies. I hold a BBA in Economics from Francis Marion University.I have built a strong foundation in project management, infrastructure operations, service delivery, platform engineering, and datacenter operations. I specialize in delivering innovative solutions to complex challenges, consistently meeting deadlines and staying within budget while cultivating trusted relationships with stakeholders enabling me to lead complex technical projects and ensure efficient systems management and strategic planning.My technical expertise spans:- IT Service Management (ITSM), (Remedy, ServiceNow)- Service Delivery (ITIL Framework) - IT Service Continuity Management (ITSCM), - Sunbird Datacenter Infrastructure Management (DCIM), - Project Management (SCRUM, and Agile Methodology) - Asset Management (ITAM0Managing technical teams:- End User Services (EUS)- Deskside Support - Software Packaging and Distribution.- Database Administration- Datacenter Services