Gary Walsh Email & Phone Number

Dublin, Ie

County Dublin, Ireland

Basic Function and Purpose of this RoleMaintain the integrity of the National Lottery Gaming systems, channels and business systems and ensure that departmental SLAs are met.Ensure successful running of retail network, gaming systems and applications, identify problems or delays and take appropriate corrective actions.Responsibilities of the Job-HolderMain TasksTeam Description:• Ensure service levels to our external customers and internal business users are maintained to highest standards providing minimum availability of 99.6%, per annum across all regulated systems.• Ensure that the Irish National Lottery Computer Operations functions are managed, 24 hrs per day 365 days per year in a secure, reliable, resilient way.• Manage the standards and availability for all IT Services.• Manage the service delivery and effective performance of Operation 24x7 Data Centres, Networks and Service Management.• Monitor performance of the Gaming infrastructure.• Manage all gaming systems, channels and provide Operator inputs to the Draw processes. Key Accountabilities or Duties:• Ensure that all Operations documentation is accurate, up to date and adhered to.• Monitor the processing and functioning of the following components of the Lottery Infrastructure: Intralot suite of applications, retailer channel, interactive channel, internal and external networks and network devices, back-office databases and hardware.• Retailer estate management – monitoring of the networks, change of proprietors, new installs, software updates.

County Dublin, Ireland

County Dublin, Ireland

I was promoted to shift supervisor in December 2014. Roles include Daily monitoring of calls coming into the contact centre. Accessing Cisco Systems to record call totals and daily time intervals.Compiling stats and reporting to management.Support to contact centre agents.Troubleshoot, diagnose and resolve retailer connection issuesMonitoring of terminal VPN's.I was trained in the roll out of Level 2 lottery systems EPP and LHMC. Here I give support to field engineers in the install of new LAN cables to the EPP and making sure the new LHMC's were online, configured with the correct IP settings and operating efficiently.

County Dublin, Ireland

I was employed as a contact center within Camelot Global Services Ireland who operate The National Lottery. I began my role as a Contact Center agent and helped in the roll-out of over 3750 new Lottery terminals. My roles include. Assisting field engineers in the install of new terminals.Using back end systems to check and monitor server activity.Performing ping tests to check connection of terminals to servers.Compiling daily reports on all work and troubleshooting carried outLiaising with 2nd level support and 3rd party vendors to resolve customer issues.

Darwin, Australia

My role in Sportingbet as racing operator was to assist online players with queries or any website issues they may be having. Roles includedLiaise with 2nd line Operations and with the frontline desk support with many customer issues. Helped with the migration of the new Sportingbet website and created fresh ideas and suggestions in design and appearance.Provide online support to players

Darwin, Australia

My position with Aspen was being located in various health centers in Darwin actively promoting online health records. Approaching potential customers with the service and discussing at length the various advantages of it. Providing PC assistance to customersExplaining in detail the website and functions of it.

County Dublin, Ireland

My position in AIB was that of Customer Service Agent in a Call Centre dealing with over 100 customers a day in an extremely busy environment. Deal with customers in a professional and friendly manner while implementing company policies.Attracting potential customers by promoting home mortgages, loans and overdrafts. Opening and maintaining customer accounts. Documenting and following up all customers calls. Communicating clearly and effectively with both customers and colleaguesMonitoring call activity through Cisco Systems.Setting daily team tasks and activities.

County Dublin, Ireland

My position in ICTS was a security agent for all American Airlines flights and AA facilities at foreign locations. I also completed an International Security Coordinators course in the Flagship University, Dallas Fort Worth for AA. Roles includedEnsuring that all security requirements are fully implemented. Having final authority on whether passengers, baggage and/or cargo were permitted on board the aircraft.Inspecting, monitoring and screening all passengers to make sure that safety is maintained. Resolving inquiries from passengers

County Dublin, Ireland

Duties included: Ensuring the shop floor was fully stocked. Assisting customers with any queries. Daily orders and stock takes. Dealing with suppliers in relation to stock orders.

County Dublin, Ireland

Routine patrols of the centre ensuring the safety of customers. Nightly patrols to ensure the centre was safe and secure. Answering alarms and investigating disturbances, monitoring and authorizing entrance and departure of employees, visitors and other persons to guard against theft. Writing reports of daily activities, irregularities and calling police or the fire departments in cases of emergency, such as fire or theft.

Education record

Education record