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Gary Bowen is listed as Technical Service Representative at Xerox based in Greater Victoria Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Gary Bowen.
Gary Bowen previously worked as Technical Service Representative at Xerox and Service Manager at Hartman Business Machines. Gary Bowen holds Electronics Technology from Mohawk College.
In college my area of study was Electronics Technology. It was during a college and industry sponsored work semester that I finally discovered what I enjoyed most which was troubleshooting, problem solving, repair and maintenance of machines.I have gone on to work in the office business equipment sector. I get satisfaction from solving problems with machines that are not working correctly or are intermittently causing grief and frustration for the customer.I like to say I am a CSI agent for photocopiers and find out what’s not right with them. You are not always given all the information you need to troubleshoot a problem but you have to analyze the information you do have and find the right solution.This skill set and focus is is desirable and needed in any equipment maintenance field.
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Victoria, British Columbia, Canada
• Correct service problems within the XEROX PrimeLink, AltaLink, VersaLink, Work Center and Phaser copier/printer products.• Plan and install mandatory and optional retrofits.• Complete service calls and required reports in a timely manner.• Effective communication with work team, customers and XEROX management.• Satisfactory completion of all XEROX training programs.
Victoria, British Columbia, Canada
• Identified, assessed and resolved equipment issues in a timely and cost-effective manner exceeding employer target of 8% in rescheduled calls• Provided concise information to customers regarding service or repair options• Serviced and repaired copier equipment according to manufacturer's guidelines and specifications exceeding employer target of 10% in call backs• Installed new copier systems in accordance with service orders and manufacturer's documentation• Mentored new employees on equipment operation and maintenance • Maintained and updated work orders to provide accurate and concise service history• Tracked warehouse inventory and orders, maintained optimum stock levels and performed inventory reviews exceeding employer goal of 1% in parts write off• Updated machine firmware versions to newest releases to ensure best performance
Quick answers generated from the profile data available on this page.
Gary Bowen is listed as Technical Service Representative at Xerox.
Gary Bowen is based in Greater Victoria Metropolitan Area, Canada.
Gary Bowen has worked for Xerox and Hartman Business Machines.
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Gary Bowen holds Electronics Technology from Mohawk College.
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