Gary Fuchs Email & Phone Number

Doylestown, Pa

Greater Philadelphia Area

IT Infrastructure service planning and service operations supporting 14,500 internal employees within Siemens Healthcare USA.Operational Framework (OpFW) lead on strategic integration of Siemens Healthcare business units in Canada and Latin America into an optimized North American - Latin American (NAM-LAM) IT Infrastructure operating model.Process definition, implementation and optimization SME; ITIL alignment.

Greater Philadelphia Area

Accountable for Infrastructure process management, order management, vendor performance and overall quality of IT Infrastructure commodity and non-commodity services delivered to 14,500 internal Siemens Healthcare customers in the U.S..Primarily responsible for leading and directing the US-based IT Infrastructure Operational Framework (OpFW) and User Lifecycle Program Management (ULPM) teams comprised of Program Managers and IT Infrastructure Services subject matter experts.Manages a program office of 4 core IT Infrastructure programs, with 4 IT Program managers and virtual teams, to maximize service performance and business value of IT service management. Implementation and operations management of Web-based technology that facilitates ITIL-based processes for incident and service request management.Executive level reporting internally, and service provider facing & internal customer facing multi-faceted management.Responsibilities include service management of key functional areas including end-user computing (PC Lifecycle service management); Software License Management (PC & Server Software Lifecycle service management); Mobile Wireless program management (Mobility Lifecycle service management); and Enterprise print management (Print Services Lifecycle management).Strong knowledge of ITIL v3 methodologies and process alignment within an outsourced managed services model (i.e., Incident Management, Service Desk, Change Management, Release Management, Operational Framework, etc.)

Greater Philadelphia Area

Responsible for change management and demand management within Siemens Healthcare's U.S. CSG (corporate sales) organization. Managed internal change requests for Siebel CRM sales-cycle workflow automation system.

Greater Philadelphia Area

Delivered IT Infrastructure services and innovation to Siemens Healthcare's U.S. CSG (corporate sales) organization. Supported rollout of Siebel CRM system to CSG national sales force.

Greater Atlanta Area

WAN Management Services organization, focusing on Siemens Corporate Network (SCN) implementation of global WAN outsourcing project with AT&T. Provided WAN and Internet services to U.S. region-based Siemens Operating Companies (SOCs) and external customers.CIP Service Delivery Manager – for Siemens U.S. WAN services with assigned base of SOC customers located in Northeast U.S. region. Internal Siemens customers included Siemens Corp. and Siemens Medical Solutions. Network Implementation Specialist – Vendor (carrier) management responsibilities, to ensure that AT&T fulfilled SOC clients’ business requirements while migrating these same customers’ WAN Infrastructures to CIP hardware and transport-compliant backbone.

Greater New York City Area

Chicago-based national facilities-based Competitive Local Exchange Carrier (CLEC) and Integrated Communications Provider (ICP), selling local and regional switched voice and data services to businesses.Successful performance in senior sales role, consistently exceeded both line and revenue quotas. Targeted large and medium sized enterprise customers in the central and northern New Jersey territory, as part of Focal’s Corporate Services Group sales channel. Major accounts closed included Prudential, Bestfoods and Ernst & Young.

Greater New York City Area

Start-up venture capital-financed telephony firm bringing to market suite of Enhanced Communication Services, based on Bell Labs (Bellcore) technology. Key offerings were Personal Assistant single-number service, Unified Messaging and Enhanced Calling Card services delivered over global intelligent networks.Top-producing sales rep in NA sales organization, selling enhanced communications services to both Carriers, non-carrier Resellers and direct-to-business Enterprise channels. Signed company’s first Fortune 1000 account, Storage Technology Corp. (March 1999), to provide flagship Personal Assistant enhanced virtual assistant communication services to over 2000 StorageTek employees. Managed additional company premier accounts, including MCI/WorldCom and AT&T Local Services.

Greater New York City Area

Joined start-up “IT middleware” software development, consulting and distribution firm. Played instrumental role in promoting the firm’s growth from a boutique consultancy of five employees to a thriving 25-member company in less than 4 years. Helped position company for sale to BEA Systems, Inc. in May 1995.Full complement of management roles, in the company’s marketing, sales, development and professional services organizations, for the TUXEDO Enterprise Transaction Processing (ETP) System, a family of AT&T UNIX-based client/server software products for open, distributed, heterogeneous computing.Played major role in sales management, marketing programs, and writing press releases and marketing / sales collateral; Developed marketing and sales presentations for the product and service line; Planned and implemented in-house support, consulting and integration services programs. TUXEDO Product Manager, as a contract-placed consultant, at UNIX System Laboratories, Summit, NJ.

Education record

Education record

B.A. Conferred With Honors