Gary Wheate Email & Phone Number

City Of London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Lanware is a specialist IT Consultancy and managed private and public cloud provider to mid-market financial services sector.Whilst on the service desk, as a second line engineer, I have gained greater knowledge over many different technologies, including Citrix, Azure AVD, Azure Active Directory, Microsoft Endpoint MDM, CommVault backup services. During my time at Lanware I have received positive feedback from multiple clients. Some of the tasks I have undertaken are:- Assisting with rolling out new images for computer using AutoPilot- Being a dedicated and onsite resource for multiple clients- Rolling out Intune MDM solution and configuring the appropriate policies- Dealing directly with end users, answering the Service Desk calls- Being the on-call engineer- Being an escalation point- Providing training to new joiners on certain solutions/procedures

London, United Kingdom

VMAGroup has grown to become a leading global provider of corporate and marketing communications search and recruitment.I have been heavily involved in numerous projects from start to finish, including:- Migrating emails to Office 365- Upgrading the CRM - Implementing a global VOIP solution- Rolling out MDM software- Reducing mobile costs for all regions (UK, Europe, Asia)- GDPR - setting up policy's & workflows, data cleansing and training- Setting up and closing remote officesI am currently working as the first point of call for all IT issues globally (over 60 users) and also run training for all IT solutions, some of my duties include:- Add/Modify/Remove user accounts - Active Directory- Create email addresses & manage all permissions - Exchange 2010 & Office 365- Create and manage email transport rules - Exchange 2010 & Office 365- Create and manage GPO's- Maintain & update all servers, Physical and Virtual (Hyper-V)- Setup & maintain all desktop PC's and Laptops- Setup remote offices & home workers- Negotiate support contracts- Created and now run a weekly report that analyses KPIs- Maintaining and cleaning the data within the CRM system- Responding to GDPR related requests

London, United Kingdom

I worked for a large recruitment agency for heavy goods drivers and warehouse workers until the company was purchased and all support functions were relocated.In my short tenure I was brought in to overlook the existing IT support setup and contracts. As part of this I was able to save the company a considerable amount of money on their annual printer costs.

Romford, United Kingdom

I worked for a small IT company that specialized in providing technical support for a variety of businesses. I helped maintain client’s servers and workstations, as well as diagnosing and repairing home user’s computer systems. I was made first point of call for a number of small businesses, diagnosing/resolving any issues and requests as effectively as possible.I supported a variety of different businesses, including:- Law firms- Shopping Centres- Security Centres- Colleges- Estate Agents- Accountancy Firms

Rayleigh, Essex

Training and Knowledge:- CompTia A+ LabSim training- Health and Safety awareness- Social engineering awareness- Gained personal and professional attributes (Organisation, motivation etc)Responsibilities:- Customer Service; I was responsible for dealing with customers when they came into the building and had to answer the phone- General office and administration duties- Resolve and repair customers computers

Gcse

13 GCSE’s grade A*-C: English literature (B) English language (B) Mathematics (A) Statistics (B) Biology (A*) Chemistry (A) Physics (A) IT.

Nvq

NVQ level 2 (equivalent to 5 A*-C GCSE’s) and NVQ level 3 (equivalent to 2 A levels): as an IT Practitioner.