Message Stick, founded and led by Michael McLeod, is an Indigenous Business that has delivered technology services to Government agencies and Australian corporations since 2003, and played a prominent role in the development of the Indigenous Business sector.As Chief Customer Officer at Message Stick Communications, I play a critical role in shaping the company's customer relations strategy and driving business growth. I am been responsible for managing the total relationship with… Show more Message Stick, founded and led by Michael McLeod, is an Indigenous Business that has delivered technology services to Government agencies and Australian corporations since 2003, and played a prominent role in the development of the Indigenous Business sector.As Chief Customer Officer at Message Stick Communications, I play a critical role in shaping the company's customer relations strategy and driving business growth. I am been responsible for managing the total relationship with clients, providing a single vision across all methods of customer contact, and influencing corporate activities related to customer relations in various departments. With a keen focus on customer engagement, I have implemented strategies that have led to increased client satisfaction and retention, and has worked closely with the sales and marketing teams to drive revenue growth.In my role, I have leveraged my extensive knowledge of technology products from Microsoft, Cisco, and Google, to ensure that Message Stick Communications remains at the forefront of the industry. I am a strong advocate for Indigenous businesses, leveraging my passion and expertise to support the development of the Indigenous Business sector. Reporting directly to the CEO and Board of Directors, I am a key member of the executive team, providing strategic guidance and helping to shape the company's overall direction. Show less

One Smart Star® is a multichannel customer engagement platform, which allows companies to be reached via Phone, SMS, Email, Post, Fax and Visual IVR via a single number (e.g. *1234 or *BANK)As Chief Marketing Officer of One Smart Star Australia, I played an integral role in building the company's multichannel customer engagement platform from the ground up. As a startup, I was responsible for developing and executing a comprehensive marketing strategy that has driven awareness and… Show more One Smart Star® is a multichannel customer engagement platform, which allows companies to be reached via Phone, SMS, Email, Post, Fax and Visual IVR via a single number (e.g. *1234 or *BANK)As Chief Marketing Officer of One Smart Star Australia, I played an integral role in building the company's multichannel customer engagement platform from the ground up. As a startup, I was responsible for developing and executing a comprehensive marketing strategy that has driven awareness and adoption of the platform among companies across a wide range of industries. With a deep understanding of the platform's capabilities and the needs of the target market, I crafted messaging and campaigns that resonate with potential customers.My focus on multichannel customer engagement was a key differentiator for One Smart Star Australia, enabling companies to be reached through a variety of channels using a single number. I worked closely with the development team to ensure that the platform is constantly evolving to meet the changing needs of the market. I was also instrumental in building partnerships and strategic alliances with other companies in the industry, helping to expand the platform's reach and capabilities. As a self-employed professional, I demonstrated a high level of entrepreneurial spirit, innovation, and commitment to success, which have been critical to the success of One Smart Star Australia as a startup. Show less

As the Director and Shareholder of Marine Riley Australia from November 2013 to January 2017, I played a key role in establishing and building the company from the ground up. Working in the luxury motor yacht industry, I utilised my skills in marketing strategy and love of sailing to develop and implement successful sales and marketing campaigns that reached our target market and resulted in significant business growth.As a hands-on Director, I was actively involved in all aspects of… Show more As the Director and Shareholder of Marine Riley Australia from November 2013 to January 2017, I played a key role in establishing and building the company from the ground up. Working in the luxury motor yacht industry, I utilised my skills in marketing strategy and love of sailing to develop and implement successful sales and marketing campaigns that reached our target market and resulted in significant business growth.As a hands-on Director, I was actively involved in all aspects of the business, from securing funding to purchasing inventory and equipment, and hiring staff. In addition, I personally invested my own resources into the company, demonstrating my confidence in its potential for success and providing crucial funding for its operations. My focus on customer engagement and social media marketing helped to build a strong brand reputation and drive sales, while my experience in sailing and working with high net worth individuals allowed me to understand and cater to the unique needs of our target market.Overall, my time at Marine Riley Australia was a testament to my ability to build and grow a successful business from scratch, utilising my skills and experience to drive business growth and achieve success in a highly competitive industry. Show less

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