Gary Word, Ph.D.

Gary Word, Ph.D. Email and Phone Number

CIO and COO @ VoiceLove
Franklin, TN, US
About Gary Word, Ph.D.

Business product innovator. Built two US nationwide payment network of consumers, healthcare providers, health plan administrators and custodians of consumer funds. Specialties: business product innovator, market maker.

Gary Word, Ph.D.'s Current Company Details
VoiceLove

Voicelove

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CIO and COO
Franklin, TN, US
Website:
voicelove.com
Employees:
5
Gary Word, Ph.D. Work Experience Details
  • Voicelove
    Cio And Coo
    Voicelove
    Franklin, Tn, Us
  • Avaneer Health
    Chief Of Staff And Head Of Strategy
    Avaneer Health Mar 2024 - Present
    Oak Brook, Il, Us
  • Avaneer Health
    Vp Strategy And Industry And Government Relations
    Avaneer Health Aug 2023 - Mar 2024
    Oak Brook, Il, Us
    * Provide advice on corporate and product strategy to the CEO and executive team.* Manage relations with industry and regulatory groups, including CMS, ONC, HL7, WEDI, The Sequoia Project. Participant in standards working groups. Provide insights to product managers and engineering teams.* Manage development of Avaneer IP, including patents, as co-inventor and through assisting inventors
  • Avaneer Health
    Vp Innovation
    Avaneer Health Jun 2021 - Aug 2023
    Oak Brook, Il, Us
    ▪ Responsible for innovator engagement strategy to target outside organizations to port or develop on innovative concepts for healthcare insurance administrative solutions for deployment on the Avaneer network to be used by healthcare providers and health insurance plan administrators.▪ Conduct competitor research to advise leadership team on company strategy.▪ Manage the company intellectual property patent pipeline. Three patents pending to date with more in process.▪ Responsible for company industry relations across about two dozen industry organizations, monitoring federal healthcare regulations proposed by CMS and ONC, provide comments to the regulators, provide an impact analysis on proposed regulations, and participate in several industry and standards organizations, such as WEDI, HL7, and The Sequoia Project.▪ Manage two industry data vendors and contract for industry data sets plus updates. Analyze the data sets (about 3M rows of data) to determine optimal sales target plans with the goal of creating significant overlap between healthcare provider patients and health insurance plan membership. ▪ Develop several financial benefit calculators for use by sales with our clients to determine ROI.▪ Create a probability-weighted revenue forecast model using sales projections for finance team.▪ Develop various technology roadmaps, such as an information security roadmap towards achieving zero trust, and a strategy for implementing decentralized identities (DIDs).
  • Avaneer Health
    Vp Of Engineering, Interim
    Avaneer Health Sep 2021 - Nov 2021
    Oak Brook, Il, Us
    ▪ Interim manager of the Engineering team (20 engineers) until a new Lead was hired.▪ Restructured the team into engineering disciplines and hired additional engineering and architecture staff.▪ Created the initial company network services and product roadmap.
  • Avaneer Health
    Product Management Lead
    Avaneer Health Apr 2021 - Sep 2021
    Oak Brook, Il, Us
    Managed a multi-million dollar IT vendor contract to develop a new healthcare technology network that connects healthcare providers and health insurance plan administrators in a HIPAA-compliant network backed by blockchain.
  • Voicelove
    Cio/Coo
    Voicelove Nov 2023 - Present
  • Spinout Communications, Llc
    Managing Director And Founder
    Spinout Communications, Llc Dec 2021 - Present
    Founded SpinOut Communications, LLC, owner of a video conferencing site, myspinout.com. Recently added ChatGPT as an AI addition to provide an open-ended interactive chatting ability with full speech-to-text and text-to-speech for a keyboard-less interaction. Adding customizations to permit actions to be taken on the web site. Other novel features include multi-party screen sharing, dual camera when using the mobile app, 3D maps for walking around and interacting with others that are nearby in the virtual 3d space complete with live videos being shared over the avatar.
  • Prideone
    Senior Business Consultant
    Prideone Mar 2019 - Mar 2021
    New York, Ny, Us
    - Platform Product Manager for JPMorgan Liink, a global, cross-bank network built on top of Quorum and Ethereum.- Product manager for the network's administrative applications and a novel billing and payment system designed for the network marketplace.- Conceived and managed the development of a blockchain-based system for reporting banking transactions to third-parties.- Provided analysis of US healthcare payments and created strategies for expanding into new markets.- Analyzed the US healthcare insurance and benefits industry cross-company initiatives, especially the initiatives using blockchain, and created a strategy to support these efforts while inserting the banks payment and financial products into the cross-company solutions.
  • Change Healthcare (Formerly Emdeon)
    Business Product Owner, Consumer Payments
    Change Healthcare (Formerly Emdeon) Jun 2015 - Feb 2019
    Nashville, Tennessee, Us
     Manage the portfolio of consumer payment products, including merging the Relay Health team and product into my team after the merger. Developed and executed a new strategy for the product line, including: added merchant services; added EMV chip card payment terminals; added ability to make consumer payments to providers using processed claims on Health Plan web sites as proxies for the bill, including disbursements to all providers through use of virtual debit cards. Instrumental in identifying and contracting with the virtual debit card vendor processor and bank issuer and in setting up the core payment and reconciliation processes. Developed a team of product managers to manage the healthcare bill presentment and payment product portfolio.
  • Citi
    Evp/Executive Director, Citi Retail Services
    Citi Feb 2014 - Jun 2015
    New York, New York, Us
    EVP/Executive Director at Citi Retail Services, built the consumer, healthcare provider, and health plan administrator network that will leverage the novel business product Money Squared for Health, a new electronic financial services product with an electric wallet. I co-invented and managed the business development of the product while working at the Citi Enterprise Payments division. The Money Squared product helps consumers understand and pay their healthcare expenses. For large hospitals that are part of the network, Money Squared reconciles the hospitals bills with the associated health plan claims to aid in the consumer understanding.Once the Consumer understands the obligation and agrees to pay, Money^2 makes it easy for them to make payments on the balance of their patient responsibility using any checking or credit card account from any bank or using their health savings account (HSA) or flexible spending account (FSA). The Money Squared service also includes an innovative closed-loop partnership with select HSA and FSA administrators that eliminates the annoying consumer experience of sending in receipts to verify proper use of their flexible spending account.
  • Citi
    Evp / Executive Director, Citi Enterprise Payments
    Citi Apr 2011 - Jan 2014
    New York, New York, Us
     Healthcare Paymentso Co-inventor of and Business Product Manager for a new Citigroup product called "Money Squared for Health", which helped consumers easily make payments to their doctors and hospitals using a digital wallet.o Worked closely with Aetna as our initial industry partner to develop a business partnership and to tightly integrate with their internal claims adjudication process, including business models and information flow models.o Overall responsibility for strategic product planning and positioning and for market analysis to determine and prioritize product features.o Owner of relationship with the vendor that was responsible for bill capture and presentment.o Negotiated business model with merchant acquirer and designed associated data and funds processes.o Primary inventor of related patent (filed). Digital Wallets: o Co-product manager for the specification of the core features of a consumer and a merchant wallet used in the “3 Citi Wallet” launched in Hong Kong in 2013. (“3” is a Hong Kong-based company.) Identity Services: o Product manager for a new consumer identity services product to provide consumer mass-market identity services to external corporate customers. o Worked with White House-sponsored National Strategy for Trusted Identities in Cyberspace.o Co-developed detailed business plans for creating a joint venture with a big-three consulting company to create an identity provider service for the consumer mass market.
  • Citi
    Executive Vp
    Citi May 2004 - Apr 2011
    New York, New York, Us
     Founded and chaired the Citi Architecture Council as a global council responsible for coordinating the management of all of Citi’s technical and architectural processes, applications and data, including policies, standards and the establishment of strategic system roadmaps in support of all Citi businesses globally. Created the enterprise architecture framework used to coordinate dozens of teams of experts responsible for managing and reducing the portfolio of Citi’s ~7000 applications down to about 4000 and for setting architecture and product standards. Put in place procedures that drove down the total number of Citi business systems from over 7000 to around 4000 systems through establishment of global governance processes and annual strategic planning requirements, contributing significantly to the overall cost reduction of over $1B in IT spend in 5 years. Provided support to Corporate bank CIO and Consumer bank CTO for planning and managing their collective $5 B IT budget which supports Citi globally with $70 B annual revenue and $2 T in assets.
  • Citi
    Senior Auditor
    Citi Aug 2002 - May 2004
    New York, New York, Us
     Lead auditor for IT & IS projects, including global projects and projects with budgets over $100MM, such as the funds transfer application replacement that transfers over $2 trillion per day. Lead auditor for Citi’s first global information security program audit, resulting in the CTO creating a new, enterprise-wide, information security operations and planning group.
  • Financial Services Roundtable (Fsr) Bits Executive Board
    Board Member
    Financial Services Roundtable (Fsr) Bits Executive Board Jan 2006 - Jun 2015
    Represented Citibank on the board of FSR BITS. (FSR is now called Bank Policy Institute, BPI.) Helped to shape BITS strategy, approve budgets, and direct creation of projects of interest to Citibank.
  • Financial Services Technology Consortium
    Board Member
    Financial Services Technology Consortium 1994 - 2010
    Represented Citibank on the Executive Board of the Financial Services Technology Consortium. In 2010, conceived and assisted with the merging of FSTC into the Financial Services Roundtable (which was later renamed to Bank Policy Institute).
  • Uru Technologies
    Co-Founder
    Uru Technologies Feb 2001 - Aug 2002
    Co-designed a biometric card used for secure building, computer and network access and secure financial transactions using existing infrastructure through magnetic stripe emulation techniques. Provisional patent holder of same.
  • Nextera
    Chief Innovation Officer
    Nextera May 1999 - Feb 2001
    Us
    Built a team of 30 consultants to provide services to global 2000 companies on how to package internal assets for spinning off through IPOs.
  • Citigroup
    Senior Vp
    Citigroup Feb 1994 - May 1999
    New York, New York, Us
    Provided technical and application architecture consulting and review services to Citibank Corporate projects.

Gary Word, Ph.D. Skills

Enterprise Architecture Risk Management Governance Financial Services Vendor Management Analysis It Strategy Banking Program Management Credit Cards Business Analysis Enterprise Software Payments Information Technology Process Improvement Strategy Business Intelligence Sdlc Integration Strategic Planning Financial Risk Executive Management It Audit Business Process Portfolio Management Business Process Improvement Business Development Management Project Portfolio Management Business Continuity It Management Business Transformation Pmo Internal Audit Enterprise Risk Management Outsourcing Operational Risk Operational Risk Management Security Analytics Business Innovation Information Security Aml Management Consulting Internet Banking Payment Systems Mobile Payments Electronic Payments Debit Cards Mobile Banking

Gary Word, Ph.D. Education Details

  • Vanderbilt University
    Vanderbilt University
    Physics
  • Jacksonville University
    Jacksonville University
    Mathematics And Physics

Frequently Asked Questions about Gary Word, Ph.D.

What company does Gary Word, Ph.D. work for?

Gary Word, Ph.D. works for Voicelove

What is Gary Word, Ph.D.'s role at the current company?

Gary Word, Ph.D.'s current role is CIO and COO.

What is Gary Word, Ph.D.'s email address?

Gary Word, Ph.D.'s email address is ga****@****lth.com

What is Gary Word, Ph.D.'s direct phone number?

Gary Word, Ph.D.'s direct phone number is +190435*****

What schools did Gary Word, Ph.D. attend?

Gary Word, Ph.D. attended Vanderbilt University, Jacksonville University.

What skills is Gary Word, Ph.D. known for?

Gary Word, Ph.D. has skills like Enterprise Architecture, Risk Management, Governance, Financial Services, Vendor Management, Analysis, It Strategy, Banking, Program Management, Credit Cards, Business Analysis, Enterprise Software.

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