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Business product innovator. Built two US nationwide payment network of consumers, healthcare providers, health plan administrators and custodians of consumer funds. Specialties: business product innovator, market maker.
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Cio And CooVoiceloveFranklin, Tn, Us -
Chief Of Staff And Head Of StrategyAvaneer Health Mar 2024 - PresentOak Brook, Il, Us -
Vp Strategy And Industry And Government RelationsAvaneer Health Aug 2023 - Mar 2024Oak Brook, Il, Us* Provide advice on corporate and product strategy to the CEO and executive team.* Manage relations with industry and regulatory groups, including CMS, ONC, HL7, WEDI, The Sequoia Project. Participant in standards working groups. Provide insights to product managers and engineering teams.* Manage development of Avaneer IP, including patents, as co-inventor and through assisting inventors -
Vp InnovationAvaneer Health Jun 2021 - Aug 2023Oak Brook, Il, Us▪ Responsible for innovator engagement strategy to target outside organizations to port or develop on innovative concepts for healthcare insurance administrative solutions for deployment on the Avaneer network to be used by healthcare providers and health insurance plan administrators.▪ Conduct competitor research to advise leadership team on company strategy.▪ Manage the company intellectual property patent pipeline. Three patents pending to date with more in process.▪ Responsible for company industry relations across about two dozen industry organizations, monitoring federal healthcare regulations proposed by CMS and ONC, provide comments to the regulators, provide an impact analysis on proposed regulations, and participate in several industry and standards organizations, such as WEDI, HL7, and The Sequoia Project.▪ Manage two industry data vendors and contract for industry data sets plus updates. Analyze the data sets (about 3M rows of data) to determine optimal sales target plans with the goal of creating significant overlap between healthcare provider patients and health insurance plan membership. ▪ Develop several financial benefit calculators for use by sales with our clients to determine ROI.▪ Create a probability-weighted revenue forecast model using sales projections for finance team.▪ Develop various technology roadmaps, such as an information security roadmap towards achieving zero trust, and a strategy for implementing decentralized identities (DIDs). -
Vp Of Engineering, InterimAvaneer Health Sep 2021 - Nov 2021Oak Brook, Il, Us▪ Interim manager of the Engineering team (20 engineers) until a new Lead was hired.▪ Restructured the team into engineering disciplines and hired additional engineering and architecture staff.▪ Created the initial company network services and product roadmap. -
Product Management LeadAvaneer Health Apr 2021 - Sep 2021Oak Brook, Il, UsManaged a multi-million dollar IT vendor contract to develop a new healthcare technology network that connects healthcare providers and health insurance plan administrators in a HIPAA-compliant network backed by blockchain. -
Cio/CooVoicelove Nov 2023 - Present -
Managing Director And FounderSpinout Communications, Llc Dec 2021 - PresentFounded SpinOut Communications, LLC, owner of a video conferencing site, myspinout.com. Recently added ChatGPT as an AI addition to provide an open-ended interactive chatting ability with full speech-to-text and text-to-speech for a keyboard-less interaction. Adding customizations to permit actions to be taken on the web site. Other novel features include multi-party screen sharing, dual camera when using the mobile app, 3D maps for walking around and interacting with others that are nearby in the virtual 3d space complete with live videos being shared over the avatar. -
Senior Business ConsultantPrideone Mar 2019 - Mar 2021New York, Ny, Us- Platform Product Manager for JPMorgan Liink, a global, cross-bank network built on top of Quorum and Ethereum.- Product manager for the network's administrative applications and a novel billing and payment system designed for the network marketplace.- Conceived and managed the development of a blockchain-based system for reporting banking transactions to third-parties.- Provided analysis of US healthcare payments and created strategies for expanding into new markets.- Analyzed the US healthcare insurance and benefits industry cross-company initiatives, especially the initiatives using blockchain, and created a strategy to support these efforts while inserting the banks payment and financial products into the cross-company solutions. -
Business Product Owner, Consumer PaymentsChange Healthcare (Formerly Emdeon) Jun 2015 - Feb 2019Nashville, Tennessee, Us Manage the portfolio of consumer payment products, including merging the Relay Health team and product into my team after the merger. Developed and executed a new strategy for the product line, including: added merchant services; added EMV chip card payment terminals; added ability to make consumer payments to providers using processed claims on Health Plan web sites as proxies for the bill, including disbursements to all providers through use of virtual debit cards. Instrumental in identifying and contracting with the virtual debit card vendor processor and bank issuer and in setting up the core payment and reconciliation processes. Developed a team of product managers to manage the healthcare bill presentment and payment product portfolio. -
Evp/Executive Director, Citi Retail ServicesCiti Feb 2014 - Jun 2015New York, New York, UsEVP/Executive Director at Citi Retail Services, built the consumer, healthcare provider, and health plan administrator network that will leverage the novel business product Money Squared for Health, a new electronic financial services product with an electric wallet. I co-invented and managed the business development of the product while working at the Citi Enterprise Payments division. The Money Squared product helps consumers understand and pay their healthcare expenses. For large hospitals that are part of the network, Money Squared reconciles the hospitals bills with the associated health plan claims to aid in the consumer understanding.Once the Consumer understands the obligation and agrees to pay, Money^2 makes it easy for them to make payments on the balance of their patient responsibility using any checking or credit card account from any bank or using their health savings account (HSA) or flexible spending account (FSA). The Money Squared service also includes an innovative closed-loop partnership with select HSA and FSA administrators that eliminates the annoying consumer experience of sending in receipts to verify proper use of their flexible spending account. -
Evp / Executive Director, Citi Enterprise PaymentsCiti Apr 2011 - Jan 2014New York, New York, Us Healthcare Paymentso Co-inventor of and Business Product Manager for a new Citigroup product called "Money Squared for Health", which helped consumers easily make payments to their doctors and hospitals using a digital wallet.o Worked closely with Aetna as our initial industry partner to develop a business partnership and to tightly integrate with their internal claims adjudication process, including business models and information flow models.o Overall responsibility for strategic product planning and positioning and for market analysis to determine and prioritize product features.o Owner of relationship with the vendor that was responsible for bill capture and presentment.o Negotiated business model with merchant acquirer and designed associated data and funds processes.o Primary inventor of related patent (filed). Digital Wallets: o Co-product manager for the specification of the core features of a consumer and a merchant wallet used in the “3 Citi Wallet” launched in Hong Kong in 2013. (“3” is a Hong Kong-based company.) Identity Services: o Product manager for a new consumer identity services product to provide consumer mass-market identity services to external corporate customers. o Worked with White House-sponsored National Strategy for Trusted Identities in Cyberspace.o Co-developed detailed business plans for creating a joint venture with a big-three consulting company to create an identity provider service for the consumer mass market. -
Executive VpCiti May 2004 - Apr 2011New York, New York, Us Founded and chaired the Citi Architecture Council as a global council responsible for coordinating the management of all of Citi’s technical and architectural processes, applications and data, including policies, standards and the establishment of strategic system roadmaps in support of all Citi businesses globally. Created the enterprise architecture framework used to coordinate dozens of teams of experts responsible for managing and reducing the portfolio of Citi’s ~7000 applications down to about 4000 and for setting architecture and product standards. Put in place procedures that drove down the total number of Citi business systems from over 7000 to around 4000 systems through establishment of global governance processes and annual strategic planning requirements, contributing significantly to the overall cost reduction of over $1B in IT spend in 5 years. Provided support to Corporate bank CIO and Consumer bank CTO for planning and managing their collective $5 B IT budget which supports Citi globally with $70 B annual revenue and $2 T in assets. -
Senior AuditorCiti Aug 2002 - May 2004New York, New York, Us Lead auditor for IT & IS projects, including global projects and projects with budgets over $100MM, such as the funds transfer application replacement that transfers over $2 trillion per day. Lead auditor for Citi’s first global information security program audit, resulting in the CTO creating a new, enterprise-wide, information security operations and planning group. -
Board MemberFinancial Services Roundtable (Fsr) Bits Executive Board Jan 2006 - Jun 2015Represented Citibank on the board of FSR BITS. (FSR is now called Bank Policy Institute, BPI.) Helped to shape BITS strategy, approve budgets, and direct creation of projects of interest to Citibank.
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Board MemberFinancial Services Technology Consortium 1994 - 2010Represented Citibank on the Executive Board of the Financial Services Technology Consortium. In 2010, conceived and assisted with the merging of FSTC into the Financial Services Roundtable (which was later renamed to Bank Policy Institute).
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Co-FounderUru Technologies Feb 2001 - Aug 2002Co-designed a biometric card used for secure building, computer and network access and secure financial transactions using existing infrastructure through magnetic stripe emulation techniques. Provisional patent holder of same.
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Chief Innovation OfficerNextera May 1999 - Feb 2001UsBuilt a team of 30 consultants to provide services to global 2000 companies on how to package internal assets for spinning off through IPOs. -
Senior VpCitigroup Feb 1994 - May 1999New York, New York, UsProvided technical and application architecture consulting and review services to Citibank Corporate projects.
Gary Word, Ph.D. Skills
Gary Word, Ph.D. Education Details
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Vanderbilt UniversityPhysics -
Jacksonville UniversityMathematics And Physics
Frequently Asked Questions about Gary Word, Ph.D.
What company does Gary Word, Ph.D. work for?
Gary Word, Ph.D. works for Voicelove
What is Gary Word, Ph.D.'s role at the current company?
Gary Word, Ph.D.'s current role is CIO and COO.
What is Gary Word, Ph.D.'s email address?
Gary Word, Ph.D.'s email address is ga****@****lth.com
What is Gary Word, Ph.D.'s direct phone number?
Gary Word, Ph.D.'s direct phone number is +190435*****
What schools did Gary Word, Ph.D. attend?
Gary Word, Ph.D. attended Vanderbilt University, Jacksonville University.
What skills is Gary Word, Ph.D. known for?
Gary Word, Ph.D. has skills like Enterprise Architecture, Risk Management, Governance, Financial Services, Vendor Management, Analysis, It Strategy, Banking, Program Management, Credit Cards, Business Analysis, Enterprise Software.
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