General administrationSageCredit ControlPetty cashPostWord processing

Skilled at prioritising workload and dealing with urgent issuesSet up maintenance visits on the internal system for City Engineers and ContractorsApprove invoices from contractors Manually call out PrePlanned Maintenance (PPM) jobs to city engineers Collating asset information for new ASDA sites & update databaseSet up virtual assets for new store openingsMonitoring that the gas-catering equipment gets serviced as per contract Track fire alarm maintenance worksheets & once received attach to databaseResolve escalations making sure relevant person(s) are updated & resolution times receivedChase any PPM visits that go overdue so that KPIs can be metChase contractors for missing maintenance worksheetsAuthorise glazing quotes Update Excel spreadsheets including V look-ups & Pivot tablesDeliver engineers inductionsReview budget submissionsUpdate finance department on any contract changesCo-chair contractor review meeting's

Receive incoming calls from ASDA colleagues and extract relevant informationPass out details of jobs to City Engineers and contractors given the correct level of priorityDefer calls with ASDA colleagues that are not deemed an emergency out of hoursCompile and fax managed contractors details of their outstanding jobsCompile reports for area managers using Excel, including pivot tablesCompile engineers daily movement sheets for helpdesk colleaguesCheck refrigeration alarm panel for any refrigeration pack alarmingConfirm hotel bookings with hotels for City FM staff out of hoursText City Engineers details of new jobs at the start of each dayText City Engineers details of parts arriving at their storesUpdate status of jobs on Epoch systemAuthorise invoice variances up to £50Check and approve InvoicesChase up outstanding jobs

Sorted and scanned incoming mail and faxes for attachment of computerized claim fileRecorded all documentationProvided training to all new scanning staffMaintained all scanning equipment Involved in the testing of the new image system for the claims departmentCalculated claim reserves and authorised cheques to suppliers

➢ Handled 40+ calls per day from customers➢ Processed policy amendments and renewals➢ Provided advice to customers on level of cover➢ Liaised with claims and accounts departments on insurance policy issues

Initially YTS trainee. I was retained as permanent staff assigned to a variety of departments for clerical duties with periodic return to the mailroom.

YTS Trainee in General office skills & Computer based technology