An all encompassing role in which the sole priority is to ensure the continued success of the company with realistic organic growth in terms of revenue and profits for the company. In order to achieve this, i manage and work closely with all HODs to align business and operating objectives with tailored KPIs and milestone planning.Regular market visits with the sales team helps by maintaining a close relationship with our key customers and looking for new opportunities to collaborate together in a new way or with new partners. Attending annual wine fairs helps to bridge the physical distance between our winery partners and us in Singapore and it is a great way to update each other on the market performance, consumption trends and also sample new vintages and/or new products so as to identify new revenue opportunities.

Manage a vibrant team of 6 driven sales consultants and helping them exceed the sales targets set for them.Work closely with Sales Operations to ensure that cars are refurbished in a cost efficient manner yet is of a high standard.Brainchild of several processes which includes full automation to semi automation to help reduce manhours needed and improve turnaround time. Delivered sales results over and above expectations even during difficult times with the help of strong support and brainstorming with the marketing team coupled with an effective sales team.

Pivotal in the setting up of this insurance agency to consolidate different operating units' insurance businesses under 1 agency. Negotiated for scheme arrangements with insurance partners to deliver value-for-money solutions for clients purchasing cars from the brands that we distribute.Implemented automation from quotation(front-end) to policy issuance (back-end) with the use of API or robotic programming with the insurance partners to reduce turn-around time to customers. Pioneered the use and design of using Salesforce for the insurance business from insurance quotations to insurance accounts reconciliation. This eliminated the use of having separate accounting systems as with many agencies or insurers making information disconnected.Daily Duties include:* Optimising income and penetration from insurance sales * Preparation of Monthly Operating Report as well as other ad-hoc reports* Manage daily operations and ensuring SLAs are met* UAT on systems* Ensure penetration rates for all Operating Units are on targets and develop initiatives to improve penetration and retention rates.* Moot new initiatives to tap existing customers for additional insurance income* Enhance Salesforce to reduce human capital required* Ensure continuous improvements to enhance process efficiencies* Manage website, apps and technology related matters* Assist Head of Operations to oversee the entire insurance portfolio of the Group

Handling Finance & Insurance for pre-owned BMWs as well as all other makes sold under sister company Select by PPSL* Process Finance applications* Process renewals from existing clients as well as extension requests* Ensure proper documentation from clients for finance and insurance* Negotiate with insurers for special commission based products when company is running a promotion.

Handle trainings on Smartdrive System to intermediaries* Answer phone enquiries and email enquiries from intermediaries on processing issues or documentation errors.* Ensure that outsourced processing team in Malacca adheres to SLAs.* Handles trainings and implement SOPs and best practices to Malacca outsourced team.* Ensure that local Middle Office team adheres to KPIs.* Complaint resolution and recovery.* UAT

Process Motor policies.* Invite motor renewals* Conduct monthly Smartdrive Trainings to intermediaries* Conduct overseas training at Malacaca for outsourced policy processingPersonnel to ensure they are up to date with their knowledge* Vice Chairman of AXA Insurance Singapore’s CompanyRecreation Club.* Key tester of system upgrades as well as User Acceptance Testing* 1st motor team personnel to be cross-trained for home products* Invite home renewals* Assist the Business Process Department with the monthly Quality* Dashboard Survey