Gabrielle Garza Email & Phone Number

Chicago, Illinois, United States

Chicago, Il

Chicago, Il

Responsible for assisting the Property Manager with financials, marketing, day-to-day operations and resident relations of The Gallery on Wells, a 445 unit luxury high-rise in River North. Maintains accurate resident records. Updates on daily basis all rents, deposits and application fees received from residents. Issue appropriate notice when necessary (e.g., late payments, eviction notices, returned check memos).Collects and processes rent payments and deposits all receipts prior to bank close each day.Manages budgets and accounts Payable/Recievable.Maintains positives customer relations attitude. Addresses and promptly resolves questions, requests, and complaints from tenants.Updates required reports concerning move-out notices, renewals, activity, etc., on a daily basis and provides information to the property manager.Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.Organizes and files all applicable reports, leases, and paperwork.Provide tenants and vendors with assistance in all aspects of scheduling building maintenance, communicating building procedures and supplying general building information.Proof reads all lease paperwork and processes move-ins and move-outs.Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed. Performs any additional duties assigned by Property Manager or Regional Property Manager. Serves as a backup for all Property Manager duties.Represent the company in a professional manner at all the times.

Coast At Lakeshore East

Managed a team of leasing consultants to ensure maximum occupancy of 515 units at Coast at Lakeshore East. Motivate staff to achieve goals and manage effectiveness and productivity efforts of the team.Train leasing consultants on maximizing leasing/telephone performance, effective closing techniques, comply with Fair Housing Laws and uphold exceptional customer service. Conduct weekly audits/reporting to maintain high leasing velocity and occupancy.Develop, manage and uphold annual budget.Maintain compliance policies and procedures.Maintain up-to-date industry information on leasing trends.Maximize property net income through tenant retention strategies and negotiate lease terms via a Revenue Management System and approve proposals, offers to lease, lease agreements and other documents relating to incoming and existing tenancies.Represent the company in a professional manner at all the times.

Greater Chicago Area

Responsible for the leasing of the Tides and Shoreham at Lakeshore East; the 2nd largest leasing office in the city of Chicago, with over 1150 apartments. Assisting the Leasing Director with reporting, training, reviewing/approving files and broker invoices, and conducting audits. Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application in accordance with the company procedures and Fair Housing requirements.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.Represent the company in a professional manner at all the times.

Greater Chicago Area

Greater Chicago Area