Hector Garza Email & Phone Number

Walnut Creek, Ca, Us

Livermore

The DRÄXLMAIER Group is one of the top 100 automobile suppliers in the world and operates at more than 60 sites in over 20 countries. Founded in Germany in 1958, it now employs more than 55,000 people worldwide. In 2015, our company reached sales of 3.7 billion Euros.- IT responsible person on-site and contact person for all functions at the Livermore and Mountain View sites- Operate on-site IT in a complex environment, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, install new infrastructure systems according to specifications and guidelines, etc.) - Technically lead colleagues in solving complex inquiries in the area of office and shop floor - Supervise IT infrastructure in the first level support (e.g. by re-starting servers, re-assigning v-lans etc.) - Track local IT service requests and mark detected deviations - Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.) - Create and provide solutions for complex problems in the solution database, according to predetermined guidelines - Process IT service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, standards, and IT guidelines - Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production PCs, maintain and exchange infrastructure components, etc.) - Assist in development and secure maintaining the hardware and software asset management - Cooperate in root-cause troubleshooting (Problem Management) - Recognize deviations and requirements on site, as well as initiate appropriate measures

Walnut Creek, Ca

The GDR Group is a growing, dynamic and innovative IT Solutions Provider based in Irvine, California. We provide business-to-business technology solutions for today's technology dependent businesses. Active Directory configuration and maintenanceDomain MS Exchange Administration (Exchange 2010)Domain MS Lync Server Administration (Lync 2013)Avaya VOIP Administration (IP Office Manager V 9)Expert application support (All Microsoft Applications in addition to proprietary applications)Phone support. Good understanding of desktop applications used in the business area.Processing new hire/employee separationsSetup and configure all IT related aspects of new communitiesDell SonicWall configuration and setupApplication security setup/provisioningAll aspects of Executive supportVirus and Malware scanning, removal and recoveryConnectWise ticketing and client trackingKaseya remote administration and asset tracking Office 365Provide remote IT support to off site employees Troubleshoot network usage and computer peripheralsProvide multimedia meeting support for Audio Visual (AV) systems

San Francisco Bay Area

Grand Rounds is the fastest way for employers to trim their $700B annual healthcare spend while improving quality. Founded in 2011, Grand Rounds orchestrates the analytics, expertise, and technology needed to deliver positive outcomes and cost savings through its Outcomes Management platform.Provide general day to day IT support of users in downtown SF office.Manage hardware and software inventory and procurement.Setup desktop/laptop systems for new hires.Help negotiate IT vendor agreements and relationships.Assist in the administration of cloud based applications.Manage network, infrastructure and phone systems - current and future state.Help manage IT budget.Manage conference room technologies and remote access systems.Maintain records on licenses, warranties and service agreements for the organization’s hardware and software.Perform regular security audits for regulatory compliance

San Francisco Bay Area

Healthline.com is a top-ranked health and wellness website. We have 30 million monthly unique visitors and just passed 1 billion page views in 2014. I am the first point of contact for our San Francisco HQ ( Media, Marketing, Engineering) and our NYC sales office.Support a Microsoft-based network running Server 2008 R2/2012, Exchanger Server 2010Support and maintain Dell desktop/laptops running Windows 7 (32/64)Support Apple computer on all versions of OS XSupport/Troubleshoot mobile devices, primarily iPhone, AndroidProvide remote IT support to New York employeesAssist with purchase orders for hardware/software procurement and other administrative dutiesResponsible for managing all IT needs for New Hires Installation, maintenance and upgrades of hardware and software to end userTroubleshoot network usage and computer peripheralsUpgrade existing clients and applicationsAssist with client installation, maintenance, email administration, disk capacity monitoring and network securityCreate and deploy system images using Dell KACEManage all VOIP services Rebuild, configure and repair desktop equipment as neededConduct annual hardware/software inventoryCreate and modify user accounts in Active DirectoryIT Asset trackingDevelop troubleshooting procedures, maintain documentation and how-to proceduresDocument and report status / progress of assigned tasksProvides multimedia meeting support for Audio Visual (AV) systems including video conference, audio conference, and presentation systems

San Francisco Bay Area

Troubleshoot level 1, basic PC software and hardware problems in a LAN environmentProvide technical assistance to staff and students in the computer labMaintain lab equipmentRespond to customer requests via phone / emailWork with ticketing systemDeliver and set up equipmentTier 1 help desk support calls, providing basic answers while creating trouble tickets for follow up

Fremont

Responsible for the production of doors while maintaining safety, quality, efficiency and targetsManaged 20+ team members and maintained a safe work environment. Trained new and existing Group Leaders to become more efficient and effective leaders while using KPI management tools.Proficient in TPS fundamentals with an emphasis on lean manufacturing.Implemented problem solving methods using Kaizen principles and Critical eye analysis.Initiated root cause analysis strategies and implemented countermeasures that prevent recurrence, while enhancing quality, efficiency, as well as safety and ergonomics.Promoted and ensured compliance via Toyota Production System (TPS) standardsResponsible for any Body Weld quality issues between the Body Weld, Paint, and Assembly departments.

Associate Of Science (A.S.), Information Technology

Associate Of Science (As), Information Technology