Optimized daily operations by bridging the gap between two General Managers during a crucial management transition,ensuring seamless leadership continuity and efficient workflowEnhanced customer engagement by leveraging CRM software to streamline interactions, resulting in improved satisfactionmetrics by 100 BPS annual, and better relationship managementLeveraged AI tools to automate basic email responses and conduct financial data analysis, gaining significant daily timesavings and enabling a sharper focus on high-priority tasksPresented comprehensive yearly budgets to stakeholders, forecasting financial goals and creating strategic action plansfor a hotel generating several million in annual revenue, based on past performance and projected trendsReplaced the Event Manager during maternity leave, successfully conducting three sales visits and ensuring seamlesscommunication and coordination across hotel services to maintain high operational standards