- Lead development team and oversee day-to-day operations, ensuring alignment with strategic goals.- Designed and implemented a daily operations dashboard, improving decision-making and efficiency.- Played a key role in a total system redesign, enhancing product scalability and performance.- Automated customer communications, reducing response times and improving customer satisfaction.- Integrated n8n middleware and deployed Monday.com to track and measure customer service performance.- Spearheaded the development of a new mobile app, managing a newly implemented development team.- Conduct strategic planning with the CEO, developing roadmaps to incorporate new functionalities.

Residential and Comercial contractor with over 8 years and more than 100 projects of experience.

Managed Start-up Company focused on specialty Internet firmware development. Established strategic alliances and developed and presented company business case. Oversaw product definition and development.ACHIEVEMENTS - Negotiated association with German/Swiss Company for the development of new Internet software by negotiating a sales exclusivity and development agreement. Result: Secured key player for product development.- Developed and presented new product business plan by researching markets and competition, resulting in securing $700K from angel investor.

Managed corporate IT Operations with a yearly budget of over 15 million dollars with a team of over 200 IT specialists including: Operators, DBA’s, Application Specialists, Data Center Administrators and System Developers, the operation of the Corporate Data Center holding 500+ Physical servers and 400+ Virtual servers and the multisite and city desktop support team for over 3000 employees. Led Hardware Architecture team that supported internal evolution as well as new IT based product development like SaaS, PaaS and IaaS. Headed the Application/Software Architecture team in charge of maintaining and transforming OSS and BSS applications according business needs and international best practices as TOGAF and eTOM. Coordinated the evaluation and relationship of mayor IT vendors like Microsoft, HP, IBM, EMC, and Oracle.ACHIEVEMENTS- Led the systems architecture team in the development of the long-term systems & application roadmap by assessing current status, identifying business needs, researching systems options and scenarios. Results: Produced a 5 year evolution plan that included hardware, software and application development.- Researched and implemented a new agile / scrum development methodology for new software development projects. Results: Saved $1.5M and 6 to 7 months in implementation of new Online Portal.- Planned and managed a project for Data Center operation consolidation by analyzing operational requirements, mission critical systems and available financial and technical resources. Results: Reduced data center footprint by 30% and operational expenses by 15%. - Evaluated, selected and managed implementation of Data Center technologies like Storage, LAN and High End Servers: Results: Saved 30 to 40% in used real-estate and increased operational stability by 50%.

Directed a team of 30+ in charge of Sales, Operations and Marketing for customers of the Carriers, Call Centers and Public Telephony segments with a yearly quota of $34M and operations in 12 cities. Headed the commercial relationship with numerous large customers including 6 of the top 10 customers for Axtel. Planned and developed commercial relationship with international carriers like Qwest, Sprint, and Level 3. Oversaw product and process development and improved support of the needs of high volume consumers. Developed Business Case and profitability analysis for special projects and special business opportunities.ACHIEVEMENTS- Convinced top management to modify project cost allocation and authorization criteria for large customer projects, increasing sales by 40% for the Carriers and Call Center Segments.- Established strategic partnership with recognized call center technology provider by negotiating pricing, common target customer selection and integrating service delivery practices. Results: Increased sales of 30% and customer base diversification.- Coordinated a 4 year contract negotiation with Axtel’s largest customer by preparing and presenting different scenarios to CEO and leading legal, technical and commercial teams. Results: Secured monthly sales of $5M. - Negotiated an optical fiber exchange contract with major Telecommunications provider and coordinated and managed project, including financial, technical, commercial and legal components. Results: Saved $3M in 2 years.

Headed the team of analysts in the purchasing and management off all telecommunications services required for Axtel’s operation. Planned and developed telecom vendor relationships with national and international carriers like Alestra, Avantel, Bestel, Qwest, Level3, Sprint, Telefonica, France Telecom, among others. Analyzed consumption requirements and future growth to optimize spending and reduce idle resources. Coordinated the expansion team responsible for the launch of 6 new cities.ACHIEVEMENTS- Conducted a network optimization project by analyzing current and forecasted Long Distance minutes and modeling different cost and growth scenarios. Results: Saved 10% to 15% in LD cost per minute.- Evaluated, selected, negotiated and managed the purchasing of Telecommunications services with year to year savings of 10% to 15%.

Coordinated and lead a team of systems analyst along with external consultants responsible of the design and implementation of the automation systems for the service provisioning activities. Managed and supervised external IT consultants such as Accenture and Deloitte & Touché. Planned and developed Axtel’s first sales and service provisioning application. Participated and influenced the development of Axtel’s long term systems architecture.ACHIEVEMENTS- Directed the initial development and integration for Axtel’s first sales and service activation systems. Results: Launch of Axtel’s operation with automated service activation exceeding expectations.- Automated the customer service system and service provisioning processes by analyzing and researching user expectations and industry’s best practices. Results: Reduced service call lengths 30%.