Scheduling shifts and disseminating this data.Directing and assessing workflow periodically.Ensuring the observance of stipulated budgets.Furnishing guests with practical aid, as needed.Resolving notable disagreements between staff.Addressing rule violations committed by guests.Instituting suitable disciplinary measures upon employees' misconduct.Strengthening our fully-functioning security measures and conceptualizing new procedures.

Establishes marketing goals based on past performance and market forecastsOversees current offerings and comes up with initiatives for new products or servicesResearches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategiesWorks with marketing staff to develop detailed marketing plans for all media channels and sales teamsApproves and oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projectsCommunicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruitionProvides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetingsWorks within the department budget to develop cost-effective marketing plans for each product or serviceTracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executivesAdjusts marketing campaigns and strategies as needed in response to collected data and other feedback

•Assess and identify new opportunities for growth in current and prospective markets.•Establish the company’s goals and objectives.•Recruit and train new employees.•Perform regular employee evaluations to determine areas of improvement.•Design business strategies and plans to meet the company goals.•Make sure that the company has sufficient resources such as personnel, material, and equipment.•Develop a comprehensive company budget and perform periodic budget analyses.•Ensure all company activities adhere to legal guidelines and policies.•Assess overall company performance.

• Responsible for development and performance of sales activities and drives sales across all Elinear solutions offering, which include but not limited to (Cisco unified communications – Cisco data center solutions – Cisco mobility and cloud) with concentration and managing on the existing projects. • Establish and maintain relationships with resellers for different brand such as (Avaya, HP, Huawei, NEC…etc) or any other external partner to develop and achieve customer strategies and opportunity plans depends on the customer requirements• Create and conducts proposal presentations and RFP responses and submit accurate records of all pricing, sales and activity report to the regional manager. • Initiates and coordinates development of action plans to penetrate new markets in order to reach the given target. • Assists in the development and implementation of marketing plans as needed towards achievement of maximum profitability and growth in line with company vision and values. • Provides timely feedback to Management regarding performance including preparation of variety of status reports regarding activities, closing, follow up and adherence to goals and prepare action plans and schedules to identify specific targets.. • Maintains contact with all clients in the market area to ensure high levels of client satisfaction. • Demonstrates ability to interact and cooperate with all company employees. • Controls expenses to meet budget guidelines .Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. • Ensures contracts are in compliance with Elinear contract policy and practices. • Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. • Prepare presentations, proposals and sales contracts.

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition• Acquire a thorough understanding of key customer needs and requirements• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives• Ensure the correct products and services are delivered to customers in a timely manner• Serve as the link of communication between key customers and internal teams• Resolve any issues and problems faced by customers and deal with complaints to maintain trust• Play an integral part in generating new sales that will turn into long-lasting relationships• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics• Develop relationships with new clients by following up via meetings, phone calls or e-mails to assure that we deliver high customer satisfaction and all problems with the client are handled in no time• Manage and organize successful attendance at relevant trade shows and events in order to gather new and updated techniques.• Analyzing statistics or other data to determine the level of customer Service Company is providing.

• Generating and qualifying customers through inbound calls• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Conducting customer service and sales presentations and product demos via the phone and internet• Closing customer satisfaction target and meeting monthly sales goals in accordance with development plan. • Research misapplied payments, Recognize, document and alert the supervisor of trends in customer calls. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains financial accounts by processing customer adjustments.• Opens customer accounts by recording account information and maintains customer records by updating account information.• Recommends potential products or services to management by collecting customer information and analyzing customer needs.• Contributes to team effort by accomplishing related results as needed.

• After sales Service to all customers visiting our stores and Look after walk-in customers by Offer a consistent service for customers.• Carry out a full set-up and configuration of customer handsets and devices during purchase or upgrade,• Set up mobile broadband on customer laptops and Carry out product demonstrations on customer request, or at related events.• Offer tutorial, tips and tricks to help the Customer gets more out of their device.• Perform troubleshooting on damaged devices, and be available to help any customers returning to the store with a related problem and Log and ‘check in’ devices to send for repair, and manage the repair process, including swap or courtesy phone offer and its set-up.• Be the service ‘knowledge lead’ in-store – help train other staff, and eventually other stores in the immediate catchment area.• Helping to reduce the number of device exchanges & Customer returns and Creating SR for each customer + sending customer thank you SMS for visiting our store ….etc.