Gaston Broadwell Email and Phone Number

Operate as the lead point of contact for any and all matters specific to your customersBuild and maintain strong, long-lasting customer relationshipsDevelop a trusted advisor relationship with key customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectivesAssist with high severity requests or issue escalations as needed

Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions. Accomplishes department and organization mission by completing related results as needed. Responsible for the general administrative tasks that include: basic bookkeeping, send relevant information to Sales and Account Managers, conduct pre-verification checks, answer e-mail inquiries, conduct different checks as needed among other functions.

Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationsSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer timeframesDirect requests and unresolved issues to the designated resourceManage customers' accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process