• Provided hardware and software support for MetaTeq staff.• Performed Vulnerability Scanning/Remediation utilizing SCAP/STIG and Rapid 7 Nexpose• Windows Server Administration.• Office 365 Administration.• Ensured proper handling of Controlled Unclassified Information.• Created and maintained hardware, software, and best practices documentation in written and video formats.• Provided OpenVPN and Sophos Connect set up and support.• Created and maintained automated configurations for Endpoint deployments in online and offline environments – utilizing ManageEngine Endpoint Central UEM. • Research/planning of near future hardware/software changes for cost savings and improved User experience.

• Provided hardware and software technical support for Oregon Medical Group physicians, staff, and partner organization Strong Integrated Behavioral Health. • Ensured regular successful Sophos updates to all endpoint devices. Performed auditing of out of compliance devices and log review via Sophos Admin Console. • Assisted in the training of new Help Desk staff and best practices documentation.• Documented the Radiology department’s specialized computer/monitor systems and configuration information. • Installed and configured IBM MaaS360 on Android and iOS devices.• Performed daily troubleshooting and reporting for a myriad of Centricity EMR session issues.• Performed password resets for verified employees and made Active Directory changes as authorized.• Assisted employees working from home with configuration and troubleshooting of the Citrix Workspace App.• Implemented configuration of Mitel VoIP for users as needed. (Work from home and in office configurations.)• Imaged new computers with the company image (Windows 10) as needed.• Responded to after hours on-call emergencies such as vaccine temperature monitoring issues.

• Made independent security decisions using intelligence, critical thinking, experience, observation, and passenger engagement.• Designed and conducted penetration tests. Debriefing lessons learned and requested appropriate training as needed.• Served as a first-line supervisor for checkpoint and baggage screening operations with thousands of screened passengers traveling daily. Assigned work, priorities, and evaluated subordinate performance.• Contributed to a positive team environment by recognizing and building on the strengths and talents of his workforce.• Participated in information briefings, including delivery of daily briefings concerning sensitive security or classified information.• Assisted management and Law Enforcement Officers with inquiries for information and investigations. Developed incident reports and documentation for Law Enforcement Officers.• Immediately notified Law Enforcement Officers when criminal acts against civil aviation were suspected.• Collected witness information, composed statements to document incidents, and safeguarded evidence pending arrival of Law Enforcement.

• Maintained a command presence that projects confidence and awareness while communicating with passengers professionally and courteously to facilitate the screening process and enhance the ability of officers to identify and mitigate actual and potential threats to aviation security.• Conducted Behavior Detection and Analysis (BDA) Program duties at multiple airports with thousands of passengers going through security screening daily.• Made well-informed, effective and timely decisions, even when data was limited or solutions produced unpleasant consequences; perceived the impact and implications of decisions.• Responded to breaches of security and/or emergency situations; taking appropriate steps to prevent entry to secure areas.

• Operated various screening equipment and technology to identify dangerous objects in baggage/on passengers and prevented those objects from being transported onto aircraft.• Performed searches and screening, which included physical interaction with passengers (pat downs, search of on-person property, etc.) and conducting bag searches.• Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery, crowds, time pressure, and disruptive/angry passengers to locate potentially life threatening or mass destruction devices. • Participated in physical penetration testing exercises with simulated explosives and various prohibited items.

• Oversight of the Safety Committee. Organized and attended meetings to discuss safety related incidents/concerns. • Conducted building and equipment safety/maintenance inspections. Documented and reported any issues found.• Trained new hires and wrote employee performance evaluations.• Adjusted scheduling to meet business needs. Ensured smooth operations for large events (midnight openings, The Met Opera, etc.) by appropriately staffing and queue planning. • Prepared and filed daily administrative/financial reports.

• Provided technical support for Kindle devices. Walked customers through Kindle troubleshooting steps and best practices. Verified resolutions with the customer and documented/submitted tickets to higher tiers as necessary. • Researched customer concerns about possible fraudulent Prime account subscriptions, and digital/retail purchase charges. Provided refunds for accidental purchases and educated customers on account security best practices.• Documented and submitted tickets for incorrect product names, descriptions, and images discovered by customers.