Gaston D. Email & Phone Number

Cesano Boscone, It

Milan, Lombardy, Italy

Field Support Engineer:in this position I am in charge of quickly resolving technical problems in the most complex "level 3" cases operating throughout the country, providing specialized technical assistance on site as Flying Doctor.Among my activities the following stand out:Prepare diagnostic and repair instructions for the wide range of Hyundai cars: gasoline, diesel, hybrid and electric. Perform expert diagnosis on all types of vehicle systems.• Employ advanced digital instruments, such as Picoscope, data logger and alerts, along with analog tools, including smoke tests and pressure tests, to detect faults in complex cases.• Foster strong relationships with dealers by conducting shop visits and meetings, addressing technical concerns and providing ongoing support.• Expand optimized skills and knowledge to dealer technical team members for effective resolution of customer issues by organizing on-site technical training sessions.

North Holland, Netherlands

In my current role, I ensure product compliance and mitigate the risk of non-compliance penalties by conducting thorough testing and calibrations in accordance with country-specific regulations. I contribute to enhanced operational efficiency by assessing and resolving critical problems. Additionally, I provide expert diagnostic support remotely or in-person to different dealerships, whilst covering all electrical, mechanical, electronic and software systems such as, high voltage and low voltage, high voltage battery pack, contactors, dcdc converter, charger, PTC heater, HV junction box, Das - autonomous driving systems, Adas. infotainment system, GPS, internet, and can bus networks.• Reduced production time and maintained precision/quality standards by engineering and introducing robust work procedures for development of technical manuals.• Minimised quality issues by identifying root causes and implementing effective solutions through collection and analysis of critical failure data across the EMEA region.

Tuscany, Italy

During this tenure, I was responsible for preparing diagnosis and repair instructions for a diverse range of engine types, including petrol, diesel, hybrid, ADW, 4wd, and integral transmission. This involved adhering to CAN, Dual CAN, multi CAN, LIN, EVA networks, and gateways. I conducted expert diagnostics on engine system problems, covering intake and exhaust systems, single and double DPF, and SCR systems to meet EU regulations. I also co-ordinated the repair of various automotive systems, including bodywork, manual and automatic transmission, info-entertainment systems, analog, digital, multiscreen, single screen, fiber optic, and security systems.• Achieved a 50% reduction in repair time for cars across different dealerships.• Employed advanced digital instruments, such as Pico scope, data logger, and alerts, along with analog tools, including smoke tests and pressure tests, to detect faults in complex cases.• Fostered strong relationships with regional dealers by conducting regular visits, meetings, and workshops, addressing technical concerns, and rendering consistent support.• Optimized skills and knowledge of regional team members for effective resolution of customer issues by organizing technical training sessions.

Madrid, Spagna

In my previous position, I played a key role in ensuring customer satisfaction by providing on-site specialist technical assistance, leading to the prompt resolution of complex technical issues. I also spearheaded the successful start-up of new dealerships, overseeing equipment installations, training dealership staff, and ensuring seamless operations. Additionally, I managed work orders and assistance processes, effectively allocating resources and assigning tasks. My efforts contributed to the expansion of the dealership network, both in developing new equipment and supporting existing ones.• Streamlined workflow processes and initiated efficiency measures by monitoring and improving the repair capacity of authorised dealers/repairers.• Addressed customer issues and increased loyalty by overseeing customer cases of higher complexity and utilising out-of-guarantee/goodwill budgets when necessary.• Boosted service quality and customer satisfaction by tracking key performance indicators, including Service Quality and CEMI indexes, and implementing appropriate corrective actions.• Decreased financial risks and ensured high-quality service delivery by adhering to warranty policies and co-ordinating all guarantees.

Córdoba Province, Argentina

Technical manager: On-site specialist technical assistance.Monitoring and constant development of the repair capacity ofauthorized dealers / repairers, Start-Up of new dealers, control of workorders and assistance processes, Direct and frontal management of“customer cases “More difficult with possible recourse to out-of-guarantee/ goodwill budgets, constant monitoring of KPIs such asService Quality Index, CEMI indexes, Control of guarantees

Automotive Industry Engineering, Automotive Industry Engineering

Master Per Tecnico Prevenzione Dei Rischi Sul Lavoro (Prl)

Master In Management And Development Of People And Teams

Master In Gestione Della Produzione E Miglioramento Dei Processi Industriali