Technical tools and internal processes implementation.

This position refers to a strategic approach for designing, delivering, managing and improving the wayinformation technology (IT) is used within an organization. The main goal of the position is to ensurethat the right processes, people and technology are in place so that the organization can meet itsbusiness goals. SLAs, OLAs, KPIs. Change, Incident & Problem Management. PMO. Trainer. Processesupdates and documentation. Reports & presentations.Clients assigned: American Airlines, Sabre, Alcatel Lucent, Delphi, Mass Mutual, ArcelorMital, amongothers. Language used: English (verbal and written).

Internet service provider company. General assistance to internet users (connectivity, modem/router configuration, passwords, speed verification, etc).

Spain cell phone company. Off Shore. Telephone customer care. Spain cell phone company. Off Shore. Tasks: General assistance. Billings. Offers to clients likely to cancel service. Sales of additional products. Back Office. Technical assistance.