Gate Refulle Email & Phone Number

PROFESSIONAL EXPERIENCE:Technical Support Representative (2016-2019)Teleperformance DavaoAccount: Vodafone NZ• answer incoming calls and troubleshoot customer tech problems with broadband, home phone and computer software and hardware.• diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.• talking customers through a series of actions to resolve a problem.• following up with customers to ensure the problem is resolved.• replacing or repairing the necessary parts/equipment.• supporting the roll-out of new applications or upgrade of broadband plan. Customer Service Representative (2016)IBEX Global DavaoAccount: ISM AT&T• providing helpful information, answering questions, and responding to complaints. • helps ensure that customers are satisfied with products, services, and features. • receiving and sorting incoming payments with attention to credibility.• managing the status of accounts and balances and identifying inconsistencies.• issuing bills, receipts and invoices. • gives customers information about products and services, take orders, and process returns. And helping customers understand the product and answering questions about their reservations, which sometimes lead to having a role in sales.Customer Service Representative/Billing Specialist (2015-2016)Convergys DavaoAccount: Macy’s Credit • answering customer calls to address their needs, complaints, or other issues with products or services. • responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.• sends out bills to customers. • looks at information gathered by the company, such as bills of sale, receipts, or other financial records and calculate what charges are due.• issuing invoices, handling payments and updating financial records.ESL Teacher (2014-2015)121 Teaching (Privately owned ESL online tutoring center) • helps to improve the English reading, writing and speaking skills of students of diverse ages and backgrounds. • creates lesson plans to teach non-native speakers to read, write and speak English. • helps students learn English grammar, pronunciation and conversational skills. Also prepares home/community activities, which allow students to learn English in real life contexts. • helps develop students' abilities to read textbooks and write essays in English.

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  San Pedro College - Davao City

  English Language And Literature/Letters