Graham Auld Email & Phone Number

Deerfield Beach, Florida, US

Glasgow, GB

Deerfield Beach, Florida, US

Directly managed and enhanced the security posture of The Craneware Group, addressing incident reports from our Security Operations Center, prioritizing and actioning these based on severity and potential impact.Played a key role in vendor and software evaluations, ensuring they meet rigorous regulatory requirements and internal metrics for data.

Deerfield Beach, Florida, US

Performed crucial third-line IT Systems Administration tasks, ranging from handling escalated support tickets and end-user issues to building new physical and hypervisor servers.Expertly designed, planned, and implemented large-scale infrastructure projects, leading to significant improvements in system efficiency and stability.Deployed a new Dell MX.

• Responsible for monitoring and maintaining Smarter Grid Solutions core IT estate, providing 3rd line support for both internal and external customers to resolve their issues in a timely manner.
• Ensuring a rapid response and resolution to business-critical alerts and issues to maximise uptime and maintain business continuity.
• Worked as part of a three man team to deliver a complex multi-site office move in a 90 day window, including a breakout from Office site to co-located data-centre, MPLS design, site-to-site VPN redesign and complete.
• Delivering exceptional end-user customer service, resolving tickets to defined SLA’s and working within the ITIL and ISO:9001 frameworks.
• Working hand in hand with Information Security Team to ensure continual monitoring of the network edge and internal systems to maintain full awareness of potential threats.
• Migrated from on-premise anti-spam and archiving solution to Mimecast with zero end user interruption, provided on-site in person training and ensured a smooth, professional migration.

Vienna, Virginia, US

• Responsible for the management and strategy required to continue Spire’s growth and drive towards revenue generation by leading the IT unit, ensuring the unit provided both a strong and stable IT platform as well as.
• Driving manpower growth by recruiting appropriate staff members to cover globally disparate offices and teams
• Oversaw design, planning and implementation of IT infrastructure from the ground up, Spire was transitioning from a Start-Up with no centralised IT to a revenue-generating Enterprise
• Managed deployment of Office 365, Google Apps, Azure/Amazon AWS/Two Factor Authentication/Casper & Jamf Suite for OSX management, Zenoss Network monitoring.
• Responsible for the design, implementation and handover of the Spire IT Network, as well as the design and deployment of three new offices in San Francisco, Singapore and Glasgow as well as the physical and virtual.

Edinburgh, Scotland, GB

• Responsible for the monitoring and smooth running of Aberdeen’s internal facing IT systems from the Hypervisor up.
• Taking responsibility for and responding to critical alerts raised by the internal monitoring solution before events become business critical
• Contributing and aiding in design, planning and implementation of new IT projects as part of the wider IT team at Aberdeen.
• A strong proponent of migrations from on-premise solutions to cloud platform’s such as AD into Azure, Exchange to Office 365, On-Prem ADFS to ADFS in O365 and Enterprise Vault to Mimecast.
• Responsible for the design, implementation and handover of a Windows Server Failover Cluster and SQL 2012 Availability Group responsible for £300bn in managed asset calculations using aggregated data from Charles River.

• Providing 3rd Line support to end customers and resolving problems escalated by 1st and 2nd line Engineers, covering both Windows, Mac and Linux distributions.
• Managing and delivering projects for both mid-size and large corporations, ensuring timely and cost effective delivery.
• Writing bespoke scripts and code to meet business requirements as well as custom requests.
• Delivering exceptional service to businesses in the UK, Europe, USA and ASIA, including leading companies such as Pets Corner and specialist companies such as Barrington James.
• Developing positive professional relationships with customers working in systems administration and network administration, using strong communication and interpersonal skills to build a rapport
• Providing strong leadership and direction to a team of 1st and 2nd line Engineers, and managing their performance

Worthing, West Sussex, GB

I played a key role in delivering solutions for leading international corporations, by designing and configuring network monitoring solutions. I also provide expert support and troubleshooting for various tailored products, ensuring system reliability and availability. My technical and communications skills are invaluable in developing robust professional.