► MARKETING▪ Digital Strategy▪ Digital marketing▪ SEO▪ SEA▪ Content Marketing▪ Social Media Marketing▪ Web Design▪ Website development▪ e-commerce► OPTIMISATION OF OPERATIONAL PROCESSES / REENGINEERINGQuality and Computer services▪ Writing-up of specifications and computer project management.▪ Cartography of processes, formalisation of logical diagrams, writing-up of procedures.▪ Design and creation of computerized business tools (charts, KPI, dashboard).► SMALL AND MEDIUM COMPANY MANAGEMENTManagement▪ Supervision, organisation of multidisciplinary team activities.▪ Recruitment, assessment, training, definition of tasks and objectives.▪ Coordination of actions and relations with company departments.Administration and Finance▪ Periodic reports and analysis from KPI, charts and activity reports.▪ General accounting, management control, financial analysis.▪ Participative budgeting, control, and analysis of budget variances.▪ Cash flow management, banking and factoring relations.▪ Supervision of the legal and fiscal domains.► SALES MANAGEMENTSales▪ Customer assistance, sales and business development.▪ Processing and administrative management of customer orders.▪ Commercial management, analysis and reporting of the results.▪ Credit Management.Logistics▪ Production scheduling, management of stocks, on-time and MRP supplies.▪ Writing-up of general and back-to-back documentary credits.▪ Piloting of import/export product routing, intra-community market delivery and acquisition.▪ Conditioning, cross-docking, cross-trading and dispatching management.After sales services▪ Incoming call management, claim processing and settlement and/or litigation.▪ Writing-up after sales service manual and scripts for incoming calls from customers.▪ Management of repairs, product returns and guarantied spares parts.► CREATION AND DEVELOPMENT OF PRODUCT LINESTrade Marketing, Conception, Purchase engineering, Import & Export ....