An IT Operations Professional with a degree in IT and expertise in customer service, technical assistance (on-site and remote), PC & networking maintenance, and system administration. Currently enriching my expertise in cyber security, contributing effectively to an organization that values innovation, problem-solving, and a strong customer focus in the field of IT operations and security.
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Soc EngineerThe Missing LinkPenshurst, Nsw, Au
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Associate Soc EngineerThe Missing Link Feb 2024 - PresentSydney, New South Wales, Australia
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Help Desk Support SpecialistWork-Mantra Apr 2023 - Jan 2024Surry Hills, New South Wales, AustraliaUser Account Management (AD, Azure AD, Office 365)Windows Server 2019 Administration (GPO, OU, ADDS)Mail Support (Outlook, email setup, data security)User Support (Problem-solving, user satisfaction)Collaboration Tools (SharePoint, OneDrive, Teams)Problem Resolution (ConnectWise, Pulse Way)Ticket Management (Zendesk, Freshdesk, SLAs)Documentation and Knowledge Management (ITIL)Endpoint Security (Antivirus, anti-malware)Backup and Data Resilience (Arcserve) -
Customer Service RepresentativeWoolworths Supermarkets Mar 2020 - Dec 2022New South Wales, AustraliaExceptional Customer CareEffective CommunicationProblem-Solving ExpertiseTime ManagementTeam CollaborationStress ManagementDependability
Gaurab Bajgain Education Details
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Information Technology
Frequently Asked Questions about Gaurab Bajgain
What company does Gaurab Bajgain work for?
Gaurab Bajgain works for The Missing Link
What is Gaurab Bajgain's role at the current company?
Gaurab Bajgain's current role is SOC Engineer.
What schools did Gaurab Bajgain attend?
Gaurab Bajgain attended King's Own Institute, Qiba.
Who are Gaurab Bajgain's colleagues?
Gaurab Bajgain's colleagues are Vanessa B., Charlie Yin, Hayley Curran, Gareth S., David Sykes, Maria Jarlmo, Karan Shah.
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