Gaurab Mukherjee Email & Phone Number

Geelong, Victoria, Australia

• Played a pivotal lead BA role in the successful go-live of IBM Decision Center in 2021 by remediating outdated business rules and system defects, with realised business benefit of ~$30m every financial year
• Collaborated with Data Scientists, Agents and Business SMEs to discover and investigate the root causes of delays in processing of payments for weekly entitlements, superannuation, tax, childcare subsidies, Centrelink.
• Successfully completed requirements for streamlining processes for WorkCover insurance premium calculations, invoicing and collections for legacy system upgrade to Salesforce and Oracle Financials
• Wrote requirements for integrations with digital health third party payment providers such as CommBank Whitecoat, tyro Medipass and LanternPay/HICAPS for overnight automated payments
• Completed prototyping and testing of 5 decision tools implementing automation pathways of frequently used medical and like services, thereby improving speed of service and streamlining decision making for case managers.
• Wireframing of concepts for person-centred case management for injured workers

Geelong, Victoria, Australia

• Translated legislation from the Transport Accident Act 1986 into tangible business requirements
• Successfully completed requirements for the development of a business intelligence solution (using SAS) for monitoring of financial and reputational risk indicators, and interventions on claims
• Developed extensive knowledge of payments and invoicing systems, insurance, Allied Health, Pharmaceutical Benefit Scheme and practices
• Actively participated in daily scrums, backlog grooming and sprint planning sessions
• Consistently delivered on or before deadline all requirements deliverables meeting quality standards
• Wrote concise user stories with testable acceptance criteria, following through to business sign-off

Melbourne, Australia

• Working in a project team for the creation, maintenance and monitoring of enterprise wide reference data such as Country codes, Currency codes, Product codes etc
• Prepared High-Level Business/Investment Cases for fixing reference data items
• Prepared strategy/options papers for senior management to address data quality issues
• Prepared detailed process maps for future state operating model for creation and maintenance of reference data lists
• Prepared Standard Operating Procedure (SOP) documents, tools and templates

Melbourne, Australia

• Extensive experience in eliciting, documenting and validating requirements from internal stakeholders via use of techniques such as mind mapping, process mapping, Use Cases, UI/Prototype designs, process walkthroughs.
• Expert in writing complex Business Requirements Documents (BRD) with great attention to detail. Successfully written 13 BRDs for project.
• Managed the first release of an enterprise wide Risk Systems project aiming to replace legacy spreading, rating and credit decision system with a streamlined integrated tool.
• Developed and managed effective project plans, schedules, work breakdown structures and resource levels
• Knowledge of ANZ project methodologies including SDLC and governance (Risks and Issues).
• Managing ongoing communication and agreements with external vendor

Melbourne Area, Australia

• Successfully managed the analysis and reporting of key credit risk metrics for Australia Division Retail, Commercial and Wealth portfolios
• Developed highly accurate and quality reports within tight deadlines for key stakeholders including Business Unit Risk teams, Senior Executives (CFOs, CROs, GMs), Risk Committees and APRA
• Developed strong and comprehensive knowledge of credit risk concepts – Provisioning (Individual/Collective), Delinquencies, Basel II and Pillar 3 metrics
• Proficient in the use of financial, analytical and reporting tools such as CAP, Hyperion, Business Objects, MS SQL Server, SAS, Access, Excel and PowerPoint
• Efficient in managing both ad-hoc requests for data/reports as well as regular monthly business-as-usual reporting tasks
• Trained new team members in the development of concepts and tools and worked collaboratively with counterparts in Bangalore/Manila in developing key deliverables

Melbourne Area, Australia

• Worked as an Analyst Programmer in a team managing software configuration of Coles' Retail Merchandising System (Retek by Oracle)
• Actively participated during the release go-live phases of Retek (biggest implementation in Australia)
• Developed extensive knowledge of Software Configuration Management (SCM) and Release Management lifecycles
• Consistently met deadlines for ad-hoc requests by Line Managers for reports which required detailed analysis of system generated raw data for version control of software packages
• Took a key initiative in improving the defect management process so that previous defects do not get reintroduced into the system. This involved producing and monitoring weekly reports to keep software baseline code in.
• Performed systems deployment (Test->QA->Prod) and support meeting stakeholder SLAs

Melbourne, Australia

• Prepared technical audit report on SAP System for Sarbanes-Oxley compliance requiring high level of attention to detail. Report was well-received by senior managers and external auditor Pricewaterhouse Coopers.
• Achieved 100% success rate during end-to-end quality assurance testing of software enhancements to Accounting Services’ SAP System

Melbourne, Australia

• Successfully completed and delivered on time the IT Request Management System eForms Project for internal client (IT Security Administration), thus automating a process
• Received appreciation from IT Security Administration and Line Manager for meeting project deadline and delivering high quality of eForms
• Developed knowledge of VBA, SQL Server and MS Access whilst enhancing existing MS Access application

Melbourne Area, Australia

• Assisted Line Manager in the formulation and rolling out of testing methodology across the Coles business
• Developed expertise in the configuration and administration of HP Quality Center for projects
• Learnt the use of new tools such as HP LoadRunner for P&V and Stress Testing, and Quick Test Professional (QTP) for automation of testing
• Conducted training sessions for the efficient use of testing tools across Coles Group

Melbourne, Australia

• Analysed and resolved critical problems with EDI orders for Kmart using eCommerce applications based on IBM Mainframe, AS400 and Sterling Commerce GENTRAN:Server
• Resolved time-critical in-store problems with orders thereby preventing loss of revenue and stock
• Developed knowledge of supply chain processes and interacted with suppliers
• Reduced manual intervention in supply chain processes by recommending electronic trading via eCommerce systems to existing and new suppliers
• Responsible for accurate maintenance of the MS Access supplier database

Melbourne, Australia

• Provided technical telephonic 'Level 1'​ support to all Coles' general merchandise brands such as Myer, Kmart, Target, Target Country, Officeworks, and Logistics (Supply Chain)
• Gained extensive knowledge of Supply Chain management, Store IT systems (IBM Mainframe, CICS, AS400), POS systems, payment gateways and service delivery
• Strived to provide exceptional customer service. Achieved an average of 96% in call quality monitoring
• Consistently worked within very tight SLAs meeting resolution rates, thereby minimising substantial revenue loss due to business disruptions (Severity 1 and 2 issues)
• Liaised with external contractors like IBM, Fujitsu, Lexmark and CSC to resolve problems
• Received specialised training from Lexmark after recognition of diligent customer service for resolving complex Lexmark printer problems, thereby saving the Coles business on average $40k a month

Bachelor Of Engineering (B.Eng.) / Bachelor Of Commerce, Computer Software Engineering, Economics, Accounting, Finance, Gpa 78%

Activities and Societies: Melbourne University Overseas Student Services, Melbourne University Student Ambassador Leadership Program.

Primary And Secondary Education