• I am a results-driven Database and Service Delivery Management Leader over 20 years of experience in a Techno Management role with MNCs for Database Management Operation Production Support using the ITIL Framework. expertise in disaster recovery and business continuity management. Capable of working in a complex environment, global experience, and the ability to work across cultures and time zones.• People Management: 10+ years of experience directly managing 50+ people (strong background managing hiring, performance issues, appraisals, team motivation, attrition management, grooming, career progressions, etc., including other people management aspects)• Domain / Technical Expertise: 15+years of experience of heading the Enterprise Database Team managing Mission Critical 24/7 Multi-Terabyte Databases in state-of-the-art Data Centers consisting of multiplatform and hetero-functional servers.• Primary ownership of Service Delivery and Support, Risk Management and Overall Account Governance for the group of account. Reviewing contractual deliverable and key critical activity agreed in contractual commitment with customer.• Managed IT operations effectively within agreed-upon SLAs/OLAs/KPIs to achieve the highest levels of customer satisfaction. I have extensive experience in contract life cycle management and working with project and presale team.
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Associate DirectorNtt Data Services Jun 2023 - Nov 2024India -
Cloud Migration & Imp Delivery Associate ManagerAccenture India Jun 2018 - May 2023Bangalore
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Oracle Dba/Developer LeadIbm Mar 2012 - Jun 2018Banglore• Full life cycle support of client's database(s). Database system uses RAC and non-RAC for OLTP and warehouse, Active Data Guard for DR, partitioning on 12c and 19c on-premises and cloud environment at Client Location (UK) and offshore with leading of team of 10 SMEs.• Responsible for Service Management and Project risk and compliance management. • Worked on Operation Efficiency and workforce management - Shift many key activities and roles from onsite to offshore.• Responsible for… Show more • Full life cycle support of client's database(s). Database system uses RAC and non-RAC for OLTP and warehouse, Active Data Guard for DR, partitioning on 12c and 19c on-premises and cloud environment at Client Location (UK) and offshore with leading of team of 10 SMEs.• Responsible for Service Management and Project risk and compliance management. • Worked on Operation Efficiency and workforce management - Shift many key activities and roles from onsite to offshore.• Responsible for innovation in improving support standards using automation.• Conducted many Cross Skilling sessions across the GEO teams and educated them on adopting GRC tool (IBM OpenPages)• Established the ITIL-based process and frameworks, published KPIs and reports to leadership.• Participated in service review and third-party vendor performance against agreed SLAs. Show less -
Lead AnalystCgi Mar 2009 - Mar 2012Bangalore- Provide extensive support on Performance Tuning Issue - Provide 24x7 support and 15min SLA for high priority issues- Core DBA activity which includes (Backup/Recovery/PT).- Managing RAC environment on Solaris/Window- Managing Data guard environment on Solaris/Window- Managing Top 5 application of client- Mentoring 10+ member team with 100+ databases support- Implement ITIL processes into the day to day activity.- Ensure SLA achievement for team- Direct… Show more - Provide extensive support on Performance Tuning Issue - Provide 24x7 support and 15min SLA for high priority issues- Core DBA activity which includes (Backup/Recovery/PT).- Managing RAC environment on Solaris/Window- Managing Data guard environment on Solaris/Window- Managing Top 5 application of client- Mentoring 10+ member team with 100+ databases support- Implement ITIL processes into the day to day activity.- Ensure SLA achievement for team- Direct communication to client Show less -
Sr Oracle DbaCiber Mar 2007 - Mar 2009Bangalore India- Provide 24x7 support- Core DBA activity which includes (Backup/Recovery/PT).- Managing RAC environment on different OS- Managing Data guard environment on different OS- Manage client top 5 application support and total 50+ application support
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Oracle DbaEcn India Pvt Ltd Feb 2002 - Jul 2006Ahmedabad Area, India- Define database architecture and strategy to support the business objectives of the corporation- Develop and Maintain physical and logical database designs- Maintain metadata dictionary.- Create / advise on strategy to assure database availability, & security.- Perform database installation, tuning, capacity planning, & monitoring activities.- Developed & manage a strategy for Database Backup specifically RMAN, Recovery Integrity access and changes.- Providing 24/7… Show more - Define database architecture and strategy to support the business objectives of the corporation- Develop and Maintain physical and logical database designs- Maintain metadata dictionary.- Create / advise on strategy to assure database availability, & security.- Perform database installation, tuning, capacity planning, & monitoring activities.- Developed & manage a strategy for Database Backup specifically RMAN, Recovery Integrity access and changes.- Providing 24/7 response time for Production database- Establish and perform maintenance procedures for replication, log file management, archiving, and reporting.- Lookup After for ADABAS (Software AG) Database Activity on Various Projects- Writing Stored Procedures, Trigger, Functions for Application and Administration Purposes.- Monitor and direct the activities of the members of the database management and support team.- Provide Customer Support from India to Germany Through Various Remote Software Show less
Gaurang Patel Education Details
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Information Technology
Frequently Asked Questions about Gaurang Patel
What is Gaurang Patel's role at the current company?
Gaurang Patel's current role is Associate Director @ NTT DATA.
What schools did Gaurang Patel attend?
Gaurang Patel attended Sikkim Manipal University - Distance Education, Gujarat University.
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Gaurang Patel
Managing Director At Gaurang Patel Architects Llp | Expertise In Architecture, Interior And LandscapingAhmedabad -
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