• Assisted in managing security operations for a prominent Downtown Vancouver property, a heritage building integrated into a double tower covering a full city block.• Supervised a team of 40+ security officers, overseeing site schedules, training, and onboarding to ensure compliance with site-specific procedures and Paladin Security standards.• Maintained strong client relations by regularly liaising with the property management team, addressing security concerns, and ensuring high client satisfaction.• Managed and maintained trackers to ensure all site work, including patrols and incident reports, was completed on schedule and met quality standards.• Implemented training practices and monitored the progress of new security officers, ensuring they were fully prepared to perform their duties.• Assisted in running a dispatch center, coordinating response efforts, and ensuring patrol routes were completed efficiently and in a timely manner.• Liaised with emergency services during critical incidents, jumping into action to manage and resolve any and all emergencies on site.• Reviewed and approved incident reports, ensuring accuracy and timely communication with the property management team.• Co-chaired monthly Occupational Health and Safety (OH&S) meetings, driving positive change to ensure the safety of all officers was never compromised.• Ensured all OH&S requirements were met, and the site consistently functioned in accordance with Paladin Security’s OH&S standards and policies.• Acted as emergency response lead and provided on-call support during after-hours emergencies.• Administered disciplinary actions for non-compliance and collaborated with HR to maintain staffing levels.• Experienced in using Microsoft Suite (Word, Excel, Outlook) for scheduling, report management, and effective communication with team members and clients.

Supervising and managing all aspects of the assigned shift in accordance with policies and procedures. Ensuring the needs of each shift are met. Leading shifts through all emergent situations and provide adequate direction and leadership. Prioritize all calls for service and ensures all Officers are utilized in an efficient manner. Recognizing negative situations; responding and escalating according to Operational Manual. Overseeing accuracy and comprehensiveness of reporting, radio communication, and system. Provides coaching, mentorship, and training to staffMaintains a strong working relationship with site management team, keep them up to date with siteevents. Perform other duties as required or requested.