Based in Belfast, Northern Ireland

Based in Gothenburg, Sweden

Based in Leeds, UK

Employee id: 138102Technical Scope: Working on Nortel Passports, DPN’s & Cisco routers & switches Responsibilities: Implementation and maintenance of the WAN connection for various customers like Kingfisher plc, Swift and British American Tobacco across the world.Maintenance of IEL, MEL, NPLC, P2P lease circuits from Local Telco to branch end router.Maintaining the connectivity from customer end router to pop end passports and routers.Monitoring and managing the lease circuits through OBS customized web based tool – Rega Server performance manager by terminating the data flow customer end router to analyze the real time data flow usage. To proactively & reactively monitor customer network & in case of an outage troubleshoot to maintain constant connectivity between intra customer network & Orange network within the time period as per the SLA (Service Level Agreement), Also to co-ordinate with different departments to get the issue resolved in case the issue is out of scope of our department. Managing different PTT’s to obtain minimum downtime for customer’s connection.Documenting all troubleshooting and case management actions via case management system (CLARIFY)

Employee id: 37769; Implementation and maintenance of LAN connections inside the branch to provide the network connectivity to all users.Configuration and maintenance of NPLC, IPLC and P2P lease circuits from Local PTT to branch end router.Installation and maintenance of Cisco ASA firewall and Nokia checkpoint (Smart-1, 2200) with additional security features.Configuring and maintenance F5 load balancers as per customer requirements.Providing remote connectivity the bank counters and users into secure IP VPN through Mobile Internet.Configuration and maintenance of LAN, WAN and Video Conferencing equipments.Installation and troubleshooting of Polycom VSX1000, VSX 7000 for Video conference and providing support to the various branches for smooth Video Conference.Monitoring and managing the lease circuits through Bank of America customized web based tool – Net scout ngenius performance manager by terminating the data flow from Modem to Wan Probe to analyze the real time data flow usage. Perform trouble shooting of network equipment and systems through BOA customized web based tools.Maintaining fault tolerance and minimum network down time.Handling projects like Branch relocation and expansion and lease line installation at different locations including RBI

Responsibilities:Design, implementation and project management for the Local Area Network and Wide Area Network of various esteemed and pioneer customers like ITC, Apollo Tires, LG Electronics, Bharat Shell, Frito-Lay’s, Pepsi, Electrolux, Spice-jet, Air-Deccan, AAI etc.Installing, configuring and maintaining of Cisco Routers 2500, 2600, 3600 and Catalyst Switches 1900, 2900, 4506 onsite at customer locations and troubleshooting them remotely.Installing, Configuring and maintenance and troubleshooting of WAN links like Leased Lines and ISDN lines for backup.To handle breakdown calls received by VPN Helpdesk from various VPN / VoIP / Internet corporate customers across India and log them in Pivotal e-CRM and close the trouble ticket after resolution of the problem with the customer to his satisfaction.