Gaurav Garg Email and Phone Number

 Overall, more than 10 years of experience in IT industry involved in providing ITIL and IT Service Management Solutions. Over 5.0 years of experience of developing web applications using Java/J2EE technologies. Over 5.0 years of experience in Service-Now Tool designing, developing, customizing and administering ITSM suite of applications. Currently working as a Senior Technical Consultant Fujitsu Consulting India Pvt. Ltd. Knowledge of multiple technologies and frameworks. Experience in the Service-Now suite development including SOAP/REST integration and Web services. Experience in configuring MID Servers. Experience of configuring Domain Separation. Experience in SSO Integrations using Multiprovider SAML2.0. Experience on technical implementation of various Service Now modules such as Incident Management, Change Management, Problem Management, and Configuration Management. Understanding of IT Service Management (ITSM) and the ITIL business process.Service Now Integrations Done ServiceNow - Web services integration (Soap & Rest) with third party applications. Service Now with Splunk Integration. Service Now with Incident Alert Management Integration. Service Now with Notify using call conferencing features. Service Now with Twilio Integration. Service Now with SSO Integration.