Gaurav Kumar Beri Email & Phone Number

Dubai, United Arab Emirates

As the Director of Sales at Damac, I successfully closed high-value deals, including partnerships with prominent investors and corporate clients. I played a key role in driving online sales, achieving impressive results and positioning Damac as a leader in the digital real estate marketplace. Recognized as a top seller, I consistently exceeded targets and delivered exceptional customer service. Looking forward to continuing to drive sales growth and success at Damac.

Dubai

Results-Driven Contact Center Manager | Sales StrategistExperienced Contact Center Manager accountable for driving sales and managing operations across India and Dubai sites. Expertise in optimizing contact center performance, implementing effective recruitment strategies, and exceeding revenue goals.Proven track record of building high-performing teams, streamlining processes, and enhancing productivity. Skilled in strategic planning, resource management, and delivering… Show more Results-Driven Contact Center Manager | Sales StrategistExperienced Contact Center Manager accountable for driving sales and managing operations across India and Dubai sites. Expertise in optimizing contact center performance, implementing effective recruitment strategies, and exceeding revenue goals.Proven track record of building high-performing teams, streamlining processes, and enhancing productivity. Skilled in strategic planning, resource management, and delivering exceptional customer experiences.Passionate about creating positive work environments that foster collaboration, employee growth, and continuous improvement. Dedicated to achieving operational excellence and driving customer satisfaction.#ContactCenterManagement #SalesStrategist #OperationalExcellence #CustomerExperience Show less

Dubai - Uae

Driving Business Growth in the MEA Region: Expert in End-to-End Business Development, Lead Generation, Client Engagement, Sales Conversion, and Exceptional Customer Support. Specializing in Full Sales Cycle Management, Effective Meetings, Compelling Demos, and Persuasive Presentations.

Dubai, United Arab Emirates

Experienced and results-driven manager proficient in overseeing voice and non-voice-based accounts, with a strong focus on revenue optimization and operational excellence. Demonstrated ability in engaging clients, ensuring exceptional customer satisfaction, and driving productivity. Led a team of 80+ executives and support functions, consistently achieving targets while implementing cross-functional process improvements. Skilled in performance management, defining key result areas (KRAs), and… Show more Experienced and results-driven manager proficient in overseeing voice and non-voice-based accounts, with a strong focus on revenue optimization and operational excellence. Demonstrated ability in engaging clients, ensuring exceptional customer satisfaction, and driving productivity. Led a team of 80+ executives and support functions, consistently achieving targets while implementing cross-functional process improvements. Skilled in performance management, defining key result areas (KRAs), and implementing performance-linked incentives. Successfully enhanced sales conversion for a process from 5% to an impressive 16% within a swift three-month period. Let’s connect to explore how my expertise can contribute to the continued success of your organization. Show less

Gurgaon, India

Results-Oriented Operations Manager | Customer Care Expert Experienced Operations Manager skilled in managing 4 different lines of business (voice and non-voice) with a focus on second-level escalations. Proven track record in key account management, configurations, and providing exceptional customer care for PAN India (GDS_Galileo). Accountable for all operational metrics, leading a high-performing team of 120+ employees, including customer care agents, ops team leads, assistant… Show more Results-Oriented Operations Manager | Customer Care Expert Experienced Operations Manager skilled in managing 4 different lines of business (voice and non-voice) with a focus on second-level escalations. Proven track record in key account management, configurations, and providing exceptional customer care for PAN India (GDS_Galileo). Accountable for all operational metrics, leading a high-performing team of 120+ employees, including customer care agents, ops team leads, assistant managers, and workforce management specialists.Adept at coordinating with offices across India to address challenges faced by travel agents in the B2B vertical. Conducting weekly touch base calls with business partners nationwide to assess customer satisfaction levels and plan continuous improvement initiatives. Experienced in selecting, interviewing, and scheduling training for ramp-ups and backfills.Passionate about increasing customer satisfaction, elevating it to customer delight by resolving queries and addressing billing-related issues. Let's connect to discuss how my expertise in operations management and customer care can drive success for your organization.#OperationsManagement #CustomerCare #TeamLeadership #CustomerSatisfaction #ContinuousImprovement Show less

Colombo, Sri Lanka

Results-Driven Operations Manager | Customer Loyalty Program Expert Accomplished Operations Manager with expertise in spearheading the Sri Lanka site for Interglobe, overseeing all support functions. Successfully managed a combination of voice and back-office operations for a Customer Loyalty Program at Sri Lankan Airlines, including global customer care, redemptions & accruals, enrollments, and dispatch. Proven ability to provide visionary leadership and adapt programs to meet changing… Show more Results-Driven Operations Manager | Customer Loyalty Program Expert Accomplished Operations Manager with expertise in spearheading the Sri Lanka site for Interglobe, overseeing all support functions. Successfully managed a combination of voice and back-office operations for a Customer Loyalty Program at Sri Lankan Airlines, including global customer care, redemptions & accruals, enrollments, and dispatch. Proven ability to provide visionary leadership and adapt programs to meet changing business needs.Managed a high-performing team of 30 employees and ensured seamless office management, covering operations, administration, P&L management, recruitment, onboarding, and training. Committed to enhancing customer satisfaction and achieving customer delight by resolving queries and addressing billing-related issues.#OperationsManagement #CustomerLoyaltyPrograms #TeamLeadership #CustomerSatisfaction Show less

Gurgaon, India

Results-Driven | Customer Sales and Service Expert | Team LeaderTransformed captive customer service unit to high-performing "Customer Sales and Service Center." Managed diverse LOBs with a team size of 30+ FTEs, streamlining staffing and enhancing feedback delivery. Structured career paths, ensured agents were up-to-date, and implemented motivating reward programs.Led Green Belt project, boosting sales conversion from 13% to 35% in 6 months. Proactively identified training… Show more Results-Driven | Customer Sales and Service Expert | Team LeaderTransformed captive customer service unit to high-performing "Customer Sales and Service Center." Managed diverse LOBs with a team size of 30+ FTEs, streamlining staffing and enhancing feedback delivery. Structured career paths, ensured agents were up-to-date, and implemented motivating reward programs.Led Green Belt project, boosting sales conversion from 13% to 35% in 6 months. Proactively identified training needs, delivered feedback, and optimized agent performance.#OperationsManagement #CustomerServiceExcellence #TeamLeadership #ProcessImprovement Show less

Gurgaon, India

Inbound Call Specialist | Training and Mentoring ExpertExperienced in handling inbound calls and serving as a Subject Matter Expert for VOIP (Voice over Internet Protocol) process. Skilled in conducting training sessions and mentoring transition batches to ensure seamless operations.Acting as the first line of escalation for customer queries, I provide hands-on assistance, share proactive information, and troubleshoot problems to deliver exceptional customer experiences… Show more Inbound Call Specialist | Training and Mentoring ExpertExperienced in handling inbound calls and serving as a Subject Matter Expert for VOIP (Voice over Internet Protocol) process. Skilled in conducting training sessions and mentoring transition batches to ensure seamless operations.Acting as the first line of escalation for customer queries, I provide hands-on assistance, share proactive information, and troubleshoot problems to deliver exceptional customer experiences. Committed to achieving team goals and fostering a collaborative work environment.#InboundCallSpecialist #TrainingExpert #Mentoring #CustomerExperience Show less

Tours Executive

Post Graduate Diploma In Management, Sales & Marketing

PGDM

High School, Humanities/Humanistic Studies

Education record

Bachelors, Tourism And Travel Services Management