Gaurav Nirankari Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

• Resolving customer issues, complaints and queries using a demonstrated proactive approach.• Producing high quality work, accurately documenting conversations and updating customer information.• Offering insights and advice on service concerns and upgrades as required.• Completing follow up and being accountable to the customer and ultimately,Enercare clients.• Resolving customer escalations and complaints, seeing them as an opportunity toprovide solutions that will change their mindset.• Learned the software systems used by the company to be able to communicateeffectively with incoming enquiries

• Provided exceptional customer service to clients regarding their account inquiries, transactions, and financial products.• Resolved complex customer issues related to credit, investments, and financial planning with a high degree of accuracy and professionalism. • Maintained a high level of knowledge of company products, services, and policies to provide accurate information to customers. • Consistently met and exceeded performance metrics, such as call quality, call volume, and customer satisfaction scores. • Demonstrated strong problem-solving skills by identifying and resolving issues related to customer accounts, payments, and disputes. • Collaborated with cross-functional teams to identify and resolve customer issues and improve overall customer experience.• Learned the software systems used by the company to be able to communicate effectively with incoming enquiries.

 Manager the front of the house to create pleasant customer experience.  Handle food purchases to reduce waste and cost without compromising in quality.  Manage schedule, shifts and payments for all the staff.  Ordering food, gloves, food containers and other necessary stuffs while staying inbudget.  Consistently provided professional, engaging, and friendly customer service.

 Collaborating with the kitchen and bar staff for prompt and correct delivery oforders.  Memorizing the menu and recommend appetizers, meals, and drinks.  Maintained an enthusiastic atmosphere of customer service.  Assisting with the tidying of tables, cleaning leftovers, and keeping the area neat and pleasant.