Gaurav Sain Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Research and develop potential product improvements and features. Work closely with Revenue and Growth team for product-led growth. Managed and successfully launched new brand and product featuresSummary of AchievementsRefer and Earn Program: Successfully led the program, resulting in a 2%–5% weekly increase in referrals.Product Launches: Contributed to the launch of two products/features and enhanced the UI/UX for the Wallet, Game Table, and independently developed a feature for reward consumption.New Product Management: Oversaw the launch of a significant new product by effectively managing R&D for enhancements.Product Roadmap Management: Efficiently handled product roadmaps, PRDs, and timelines while strategically defining both short- and long-term goals.Brand Presence Improvement: Enhanced brand visibility by 10% through user-centered designs and features.Team Leadership: Led a team of two Product Analysts and Designers, successfully delivering user-centered designs for four major projects.

Bangalore Urban, Karnataka, India

## Summary of Growth, Acquisition Initiatives and Achievements- **WhatsApp Acquisition Campaign**: Led the implementation of a campaign focused on high-value customer acquisition, resulting in a 2% increase in high-deposit users and a customer acquisition cost (CAC) of INR 20 per customer.- **DAU Seed Initiative**: Managed a team of over 150 interns and 10 Assistant Team Leads (ATLs) to address and mitigate the risk of low Daily Active Users (DAU).- **Key Account Management (KAM)**: Directed a team of 8 KAMs, achieving a month-over-month retention increase from 2% to 10%.- **Automation Improvements**: Improved product quality assurance (QA) testing efficiency by reducing test duration from 6 hours to under 10 minutes. This was accomplished by transitioning from a manual Agile methodology to a Waterfall approach and utilizing open-source QA tools like Katalon and Android Studio.

Gurugram, Haryana, India

## Summary of Achievements- **Team Leadership**: Led a 15-member pre-sales team, focusing on lead quality, call flow, and average handling time (AHT), while maintaining a 95% Customer Satisfaction (C-SAT) score.- **Training Development**: Created training modules for team members, resulting in a 25% improvement in lead success rates.- **Revenue Growth**: Contributed to a 10% increase in revenue, amounting to ₹95 Lakhs.- **Efficiency Optimization**: Enhanced team efficiency by 30% and conducted call audits to identify customer trends.

Gurgaon, Haryana, India

## Summary of Achievements- **Ameyo Dialer Deployment**: Successfully deployed and trained teams on the Ameyo Dialer across Pan India, resulting in a 40% increase in efficiency.- **Incentive Grid Optimization**: Optimized the incentive grid for Team Leaders (TL) and Account Managers (AM).- **Report Accuracy**: Achieved 100% report accuracy through the use of automation tools and effective management over SFDC-CRM.

Noida Area, India

Summary of Achievements- **Dashboard Automation**: Successfully automated over 15 daily dashboards, as well as fortnightly, weekly, and monthly reports using VBA. - **Manual Intervention**: Reduced manual intervention to only 10% for database dumping, significantly streamlining the reporting process.

Postgraduate Degree, Project Management, 64.48

Bachelor Of Commerce - Bcom, Business/Commerce, General