Provided daily, weekly and monthly quality information to key stakeholders, enabling informed decision-making.Orchestrated seamless user management for active contracts, ensuring efficient addition/removal of users while guaranteeing timely communication of onboarding details, resulting in improved user experience and increased customer satisfaction.Streamlined user management process for active contracts by implementing automated onboarding system, resulting in 50% reduction in onboarding time and ensuring timely delivery of login credentialsand onboarding materials.Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.Communicated regularly with operating teams and other stakeholders to review quality of systems and software.Resolved various product issues by providing cost-effective and smart, workable solutions.Planned and implemented automated testing scripts with Salesforce, NetSuite and NetSuite Sandbox, minimizing labour hours and maximizing team performance.Managed a process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 3 departments and cut down paperwork by 75%.

Supported the Executive Management Team with resolving executive and regulatory complaints submitted through various channels by investors.Served as a Subject Matter Expert utilized by various Teams and Business Advisors to help craft the most appropriate response to Internal Audit, Compliance, and Legal.Provided clarity in complex problems, facilitate decision-making and guides high value investments and decisions.Draft contract activation, modification and termination for North Europe, South Europe, SAMEA region, Mumbai, America, United Kingdom, France, Spain Contracts.Provided financial and system-related education and training to all levels of management.Access management in Customer Data Hub (CDH), BYD, BOS, Salesforce (CRM).Certificate management for ISO, BRC, FSSC, IFS and IATF, AEROSPACE, HACCP standards.Handled customer concerns and escalated major issues to supervisor.

Managed monitoring and oversight of operations, ensuring all jobs were completed on time and as planned.Analyzed customer data to identify opportunities and improve relationships.Provided organizational leadership and established business vision to achieve sales, profit and revenue goals.Generating Reports to Training Head, Technical Manager & Operation Manager (Training Services) Understanding Client Requirements & Assist Accordingly. Generating MIS on Monthly basis to theManagement.Tracking the sales financials by maintaining Purchase order and invoice databases.Proven experience as billing and process specialist Comfortable dealing with numbers and the processing of financial information.Coordinating with PAN India Sales Team for Invoicing & Certification Process. Ensure Client Requirements & Operational Metrics are Met in Daily Operations.Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.