Vice President
CurrentHelped clients with a range of issues from strategy and planning to large scale delivery initiatives. Worked extensively with Life and Retirement Carriers across the value chain including Distribution – Account Management, Sales Support, Financial Underwriting, Onboarding & Enrollment, Billing, Service, Contact Center and Claims.I specialize in the use of digital technologies including AI/ ML. data and analytics, customer experience design, cloud, lean principles and co-sourcing to design and implement target operating models that help drive business outcomes.