Gaurav Subedi Email & Phone Number

Skilled customer and client care professional with experience in client relations, sales, and customer service. Education in Network Security systems and System Administration.Area of specialty: Windows Network Administration, Cisco network infrastructure, Risk Management, IT Security, Project Management, Client Relations, Critical Thinking, Analytical Skills, Communication Skills

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  Client Service Associate

  Sonata-Gbw

  Sep 2021 - Present - Melbourne, Victoria, Australia

  • Transform client requirements into detailed system specifications and design the GDX platform, ensuring technical feasibility and scalability while implementing program specifications for the KODO Hub platform.• Analyze and document business processes and requirements using tools like flowcharts, diagrams, and written descriptions to identify inefficiencies and improvements.• Develop test plans and scenarios for system functionality, manage user acceptance testing, and conduct quality assurance assessments for the KODO Hub app and GDX platform.• Oversee the program development lifecycle from requirements gathering to deployment and maintenance, collaborating with cross-functional teams to ensure timely and high-quality project delivery.• Bridge the gap between technical teams and business clients, providing clear updates on project status and cultivating strong client relationships to align project objectives with business goals.• Create program launch communication packages for clients, providing insights into the GDX website and KODO Hub app along with usage instructions.• Develop and implement change management strategies to ensure smooth transitions during program enhancements, engaging clients to communicate changes and addressing feedback promptly.• Use data visualization techniques to simplify complex information for an improved understanding of business intelligence and reporting