Gaurav Sunar Email & Phone Number

• Network installation, maintenance, and repairing of the ICT equipment (rack and stack, cabling, parts replacement and supporting the IP phone systems (TIPT, Webex).• Microsoft 365 administration: Exchange Online, SharePoint, OneDrive, Teams, MFA set up, Conditional Access Policies, licenses, Sign-in logs and more.• Assist level 3 IT support in the day-to-day administration/ management of the system, responding, and resolving IT issues via phone, emails, remotely or field visit if required and manage incidents/service request via Jira Ticketing system.• Configure and administer Mimecast for email security, including spam filtering, email encryption, and threat detection to safeguard organizational email communications.• Perform vulnerability scanning/assessment using Malwarebytes, identifying potential weaknesses in workstation and applications, and implementing appropriate remediation actions.• Monitor Veeam Backup daily (configure and manage repositories, ensuring seamless backup and replication of VMware VM's, physical servers, and client PCs).• Monitor network/system with the tools such as Zabbix and PRTG for network activity and performance, • Assist in patching and monitoring (VCSA)/VMware ESXi hosts.• Windows Server (2008-2019) Administration (installation, configuration, user management, network services, security implementation etc.• Implement the Essential-8 framework for cybersecurity, to enhance an organization's cybersecurity posture and improve their resilience against cyber threats/ attacks.• Mobile Device Management (MDM) by using (MEM)/Intune (Configuring and registering BYOD including Laptop, tablet, Android, iPhone for company Portal app)• Working in the SQL Server environment to assist other internal databases for e.g., ERP system software like Cantor, V6, FileMaker and PLMS.• Assist in developing and implementing ICT policies, technical documentations, and best practice guides to maintain the network and system security.

Melbourne, Victoria, Australia

• Responded to and resolved technical support requests raised on Service Now Ticketing system, phone/emails, and other requests related to hardware, operating systems, and applications.• Worked on Windows Server 2016 to Actively working on Active Directory/Group Policy to manage user accounts, access to files and folder, grant/restrict permission, creating security group.• Microsoft Azure Active Directory Admin, Office 365 / Exchange Server Administration (Adding users, disabling users, shared mailbox creation, mailbox delegation, licensing, configuring user access permissions, addressing email related issues. • Installed, configured, maintained, and upgraded Desktop/Laptop and related communications /IT equipment using Windows Deployment Services (WDS).• Recorded and monitored the supply of IT/communication related consumables (including spare parts) to ensure continuity of stock)• Assisted with the migration of new acquisitions to the ‘Bloom Hearing Specialists’ network including telephony, software, hardware, and hosting requirement.• Troubleshoot Microsoft products like Word, PowerPoint, Excel, and Outlook and other windows Desktop Operating systems issues.• Monitor the system alerts related to network, backups and other issues and report to Manager.

Victoria, Australia

• Administer and maintain Windows Server 2016 environments.• Perform user account management, permissions, and security configuration.• Assist end-users with Office 365 applications, including Word, Excel, PowerPoint, and Teams.• Troubleshoot and resolve user issues related to Office 365 services and features.• Manage user accounts, licenses, and access permissions in the Office 365 environment• Diagnose and troubleshoot Outlook email and connectivity problems.• Configure and troubleshoot Outlook profiles and email settings.• Assist with email migration and setup for new users.• Respond to printer-related inquiries and troubleshoot problems.• Install and configure printers on user devices.• Resolve print queue and connectivity issues.• Provide technical assistance and support to end-users via phone, email, or in-person.• Log, track, and escalate support tickets as required.• Perform initial diagnosis and attempt to resolve Level 1 issues independently.• Documentation and Knowledge Base:• Create and update technical documentation, user guides, and knowledge base articles.• Maintain accurate records of support tickets, resolutions, and FAQs.• Collaborate with other IT support team members to resolve complex issues.• Share knowledge and assist colleagues with technical challenges.• Participate in team meetings and training sessions.

Melbourne, Victoria, Australia

- Provide level 1 Support to the workstations.- Assembly and maintenance of the peripherals including the printers, phone, and fax.- Hardware /Software installation and maintenance/ troubleshooting the hardware/software issues- Troubleshoot Microsoft products like Word, PowerPoint, Excel and Outlook and other windows Desktop Operating systems issues.- IT project management developing business documentation

Pokhara,Nepal

We Inspire Nepal is a highly innovative, impactful and non-profit organization that is leading its way to create potential change in human and social life. Being executed by the team of young professionals, WIN is aspired to empower human life, to educate communities, to strengthen psychological well being, to help in social and individual behavioral change and to raise leaders who seek out for innovation and create the difference from their ground. Since the past seven years, WIN has successfully reached over millions, directly impacted over a hundred thousand and executed hundreds of projects. And this team of committed changemakers strongly believe that the journey has just begun.Responsibilities:- Designing training programs and workshops for staff and develop documentation, training materials. - Content writing for the website of the organization and maintaining the organizations database.- Develop documentation, training materials and Managing IT related tasks while organizing the social events.- Installing and configuring computer hardware, software - Adding, deleting and modifying member’s details- Designing training programs and workshops for staff

Information Technology (Networking) |Lan-Wan |System Administration | Network Design |Troubleshoot|, Distinction

Professional Year, Information Technology

* Professional Meetings and Presentations (PMP) * Australian Business Culture (ABC) * Australian Workplace Environment (AWE) *.

Bachelor'S Degree, Physical Sciences