Gaurav is a results-driven professional with 18 years of expertise in Product management, Business strategy and client delivery. He excels in multimillion-dollar product rollouts (Ideation to Adoption), pre-sales support and client management. Gaurav's proficiency in advance analytics drives consumer insights into product KPIs, while his collaborative and proactive leadership fosters team growth and consistently delivers impactful results for clients.At Bain & Company, he led NPS Prism platform (webapp), cut horizontal in Product role for Data engineering, Data Science & Market research teams for giving strategic product direction that builds into SaaS platform with sharp focus on high-impact features and user experience that led to a significant uptick in product adoption. At McKinsey & Company, he led digital transformation projects and led successful migration from Oracle to SAP Finance, optimizing resource allocation and expediting financial processes. Also worked on building insights and recommendation leveraging ML & AI.
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Product LeaderMckinsey & CompanyDelhi, India -
Senior Product ManagerNps Prism Apr 2024 - Sep 2024New Delhi, Delhi, India -
Senior Global Product ManagerBain & Company Sep 2022 - Apr 2024New Delhi, Delhi, IndiaAs a part of Product Management leadership team, I am building NPS Prism, a B2B SaaS cloud based consumer experience (CX) benchmarking platform from the inventors of Net Promoter Score (NPS). I drove innovation for NPS Product (Data engineering & Advance analytics) propelling it to generate an impressive revenues. As product owner, I owned product feature planning, and roadmap, providing clear direction for product growth. I excel in stakeholder interactions, managing requirements effectively leveraging Agile methodology and give direction to Data science team to deliver AI-powered consumer insights that enhance recommendation accuracy.My focus on continuous enhancement of UI/UX through user feedback boosts feature adoption rates. Additionally, I lead automation projects and implement cost optimization strategies, saving multi-million annually.Leading global team of technologists that includes product managers, engineers, and designers. -
Senior Product Manager (Solutions)Mckinsey & Company Jul 2021 - Sep 2022IndiaAs the product owner, I built Ignite by McKinsey, a B2B SaaS platform that helps C-Level executive of clients with comprehensive diagnostics and actionable recommendations on Agile, Digital, and Technology practices to enhance performance. I led product innovation team that strategies product features with stakeholder after doing market analysis, competitor analysis, proof of concepts and A/B tests. I owned product backlog, which got build talking to end users and clients. I transformed UI/UX working closely with design agency and digitalised features that overhauled recommendation engine, significantly improving customer adoption and increasing CSAT from 83% to 89%.I led product development from ideation to adoption of a Fintech product for a European client, automating VAT calculations and integrating APIs with government authorities, thereby averting a 6M euro tax penalty.I played product manager role for a USD $15M multi-year Digital Finance Transformation project, migrating from Oracle to SAP Finance, resulting in a 30% reduction in man-hours and a 25% faster month-end close.I had collaborated with the design team to enhance website traffic, creating themes and templates improving UI/UX that led to 4.8M page views, 1.5M unique monthly visitors, and over 5K leads, significantly boosting client reputation. -
Product ManagerMckinsey & Company Dec 2019 - Jul 2021Gurgaon, IndiaDirected the product strategy of a large-scale FinTech platform for VAT calculation, ensuring compliance with GDPR and statutory regulations. This initiative prevented potential tax penalties, resulting in savings of USD $6M.I led the Digital transformation of Fintech products and built new applications for custom business needs. My expertise lies in winning client trust and confidence by being empathetic towards customers needs and providing actionable insights and recommendation on products.I had built Fintech web app in span of 6 months and raised additional funding for new product requirements which included integration with ML algorithms . -
Product OwnerMckinsey & Company Jul 2015 - Dec 2019Gurgaon, IndiaProduct Manager for Finance Tax products and Digital transformation enthusiast. Key skills include Customer empathy, User experience designs, Product adoptions and Product Envisioning -
Senior Program ManagerAccenture Feb 2010 - Jul 2015Bangalore• Part of pre-sales team, analyzing the latest technologies through platforms like Gartner and IDC, culminating in data-driven insights.• Led client RFPs proposals, offering research insights and COE expertise, elevating proposal quality and competitiveness.• Led business development efforts for a substantial USD $2M multi-year account, driving robust growth and sustained profitability.• Spearheaded the Innovation COE, captivating clients with cutting-edge features and use cases, resulting in an impressive 15% increase in retention rates.• Led product roll out for next gen SDP platform, catalyzing the digitalization of 30% homes in South Korea by 2019, a remarkable feat.• Led software development life cycle leveraging Agile practices bringing in process efficiency and reduce time to market by 10%.• Took ownership of product requirement document (PRD) and release plan for product market launches.• Surpassed client expectations on project delivery with increased customer satisfaction (CSAT) from 85% to 89%.• Led 2 service delivery team with 2 product managers and 30 member engineering team, fostering collaboration and excellence. -
Senior ConsultantSymphony Teleca Sep 2009 - Jan 2010Bengaluru, Karnataka, India• Integral part of Nokia Quality practice, instrumental in slashing product defects and enhancing quality, while accelerating time to market from 9 months to 6 months.• Orchestrated product rollout strategy alongside software engineering team, driving efficient deployment and market penetration. -
ConsultantWipro Oct 2006 - Sep 2009Bangalore• Designed and developed 2 mobile applications Quick-view and Mobile Search for Symbian Based Smartphones N86 & N96.• Writing Scripts on Python, to automate the functionality of Widget.• Awarded “Feather in my CAP” for exemplary contribution to QA and raising 500 defects in live product.
Gaurav Upadhyay Education Details
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Cgpa 7.2/10 -
Finance And Financial Management Services
Frequently Asked Questions about Gaurav Upadhyay
What company does Gaurav Upadhyay work for?
Gaurav Upadhyay works for Mckinsey & Company
What is Gaurav Upadhyay's role at the current company?
Gaurav Upadhyay's current role is Product leader.
What schools did Gaurav Upadhyay attend?
Gaurav Upadhyay attended Indian Institute Of Management, Lucknow, Dr. A.p.j. Abdul Kalam Technical University (Aktu), Lucknow, Xlri Jamshedpur, Indian Institute Of Management, Lucknow.
Who are Gaurav Upadhyay's colleagues?
Gaurav Upadhyay's colleagues are Amir Haddi, Haley Chang, John Callies, Barbara Shilelina, David Furfaro, Jacob Pollack, K L Vishnu.
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Gaurav Upadhyay
Operations Manager @Amazon India | Engineer'S Degree In Mechanical EngineeringLucknow -
Gaurav Upadhyay
Delhi, India -
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