Key Result Areas:• Heading the entire Business Support dept. (10 Offices Pan India).• Responsible for Corporate Travel Management in KIA.- Business Travel Policy Formation & Updation, Onboarding TMCs, International/ Domestic Flight & Hotel Contracting, Monitoring Invoice Payments & checking performances of travel services.- Responsible for Organizing Company Events i.e Scouting & Negotiation for Banquet spaces for Product Launches/Media Drives/Government Events, Product Training Hotel Negotiations Pan India, National Dealer Conference International Destinations & Planning /Executing Employee Engagement events. • Employee Transport Management – Planning, Executing & Scalability.• KIA Office Space planning, space scouting, design approval & Executing.- Responsible for complete process of KIA Head Office, India planning, design, budget & go live. • New policy making & amendment in existing policies.- Cafeteria Management Policy, Fringe Benefit Policy, Employee Transport Policy, Office Management Policy, KIA Healthcare Plan etc.• KRA assigning of subordinates & assisting in skill development.• Expat Management – Apartment Rentals, VISA/FRRO, Family Support, Handling Litigations etc.• Facility Management, Local Government Bodies Handling, Representing KIA in Legal matters related to Business Support, Security Management, Asset Management.• Budget & Investment Planning for Business Support as well approval from KIA HQ in Seoul, Korea.• Responsible for Secretarial Appointments for Senior Management.• HR Support for Employee grievance & New Employee Joining.Highlights:• Assigned responsibility of Handling entire KIA Corporate Travel responsibilities Pan India after 3 months of joining.• Recipient of “ I “ Award by Senior management for Office Planning/Designing.• Achieved Promotions/Recognition every two years.- Assistant Manager (2019)  Deputy Manager (2021)  Manager (2023)

Main responsibilities:1. Responsible for managing Administration dept. & employee engagement activities for KIA HO & Regional Offices.2. Responsible for planning new office spaces & expansion for KIA Sales & Marketing division.3. Handling Business travel activities for KIA i.e Business Travel Policy, Onboarding of Travel partners, Hotel & Airline tieups.4. Responsible for Negotiations & Closure of Administration projects i.e New Office spaces, Hotel Tieups, Employee Engagement activities, software development for Administration.5. Policy Management & Updation i.e Uniform Policy, Meal Policy, Regional Office Parking Policy, HO Employee transport etc.6. Interview & Onboarding for New Manpower.7. Responsible for Budget Planning & Approvals.8. Responsible for handling litigation for administration activities.9. Handling local government tieups for smooth KIA operations.

Key Result Areas:• Responsible for managing budgets & operations of admin activities, monthly business plan sharing with senior management. • Process Control & improvement in assigned admin resp. (canteen, expat meal management, project management, MIS, Event management, Hotel & Guest houses). • Assisting in other admin responsibilities i.e transport, FRRO etc. • Expert in vendor management, kaizen, 5S & other business models used in daily operations. Daily operation handling of Canteens (6500 meals everyday). Highlights:• Successfully established:o Headed the project of new canteen planning, procurement and operation.• Formulated processes and system for canteen annual rate renewal, new contract & vendor finalisation. • Planning & Implementation of TPM in Canteen dept. • Annual Opex & Capex budget preparation for admin areas i.e Canteen, Pantry, Hotels, Guest houses.• Preparation of canteen & pantry staff training calendars• Achieved high level of automation in given admin responsibilities• Developed projects which resulted in annual capex & opex cost saving • Proposal for installation of Coffee Machines on Shop Floor, Software development for expat meal mgmt. system, Zero Waste campaign, SOP for all canteen menu items, Low calorie Meal etc.

Key Result Areas:• Headed the Greenfield project of New Italian restaurant opening i.e Design & layout finalisation, Equipment finalisation, Staffing, procurement of restaurant operation software.• Managed budgets, p & l & license requirements for the operations• Headed the daily operations

Key Result Areas:• Received Marriott Spirit to Serve Award (2012) for exemplary commitment in guest service & customer satisfaction• Gained valuable experience in handling all the food & beverage outlets during my shift i.e. 2AA Rosette Restaurant, Bar, Room Service & all the conference centres. • Mapping & Maintaining liquor stock level & blue cube system of payroll management.• Responsible for new staff training in Hotel operations• Handled various high level officials for London Olympics (2012)

Duties Performed:1. Gaining experience in all the F & B areas i.e. 2AA rosette restaurant, bars, room service.2. Working with other associates in giving highest level of customer satisfaction. 3. Achieved 100% customer satisfaction during my work experience in the hotel.4. Gaining extra experience in sales and human resource department.5. Gaining certifications in wine training, passport to success and CRM.

Duties Performed:1. Learning the finer nuisances of food & beverage business from associate and managerial aspect.2. Learning customer relationship management3. Applying gained knowledge during graduation in real life hospitality environment.4. Leading other intern by achieving 93% during mystery shopping or ghost shopping.5. Working with manager and other associates in smooth functioning of the food & beverage department.