Gaurav Gopal Email & Phone Number

Gurugram, Haryana, India

Bengaluru Area, India

Project (Recent 2): Process Transformation of Route to Market Strategy for Tobacco Retail Group• Liaised as Salesforce Lead BA with stakeholder for requirement gathering,analyzing & recommendation• Analyzed 20+ Change Requests, performed RCA (along with technical team) and proposed solutions• Conveyed requirement to developers & testing team along with effort estimation and Timelines for on-time, high-quality delivery of enhancements related to UI/UX, Salesforce & Heroku for 40+ countries globally• Accountable for FSD creation, Client Demo, supporting QA & Client from multiple countries for UAT & SIT• Proposed Product Enhancement & instigated Prototyping discussion with stakeholders of multiple market• Liaised with multiple Product Advisor & Architect for Cross Product Impact Assessment to discuss the changes being done ensuring all integrated products are enhanced such that they continue to work in tandem with one another• Mentored junior BAs & conducted KT sessions to educated them on Salesforce & client's current system• Liaised with stakeholders from multiple countries to understand Trade Marketing & Order Execution process, requirements specific to their country, created 100+ JIRA User Stories and proposed solution• Coordinated as BA for multiple market for deployment of Salesforce based process transformation solution• Trained 200+ users by conducting Platform Demo & lead UAT, ensuring smooth transition to new tech• Conducted KT sessions for transferring the responsibilities to BAU team post Business Go LiveAchievements • Proposed & implemented product enhancements which lead to increase in productivity by 40%• Received Annual, Quarterly & Monthly Award, multiple appreciation email from Client & Leadership team

Mumbai Area, India

Organized national level B-school sports fest JOSH with a footfall of 6000Instigated and Organized Futsal Championship, an intra college Futsal tournament in lines with IPL and ISL

Mumbai Area, India

• Performed Cost Benefit Analysis of various tools to be used for internal and external communication• Administered Category Management data for e-commerce platform using VBA and Macro enabled tool• Strategic planning process of digital platforms for B2B & B2C businesses of Exponential Healthcare• Carried out As-Is Analysis & GAP analysis to identify the state & development needed in rural healthcare• Devised a roadmap to enhance penetration of Rural PHCs and connecting it to national public health grid• Instigated & organised H-City Project to raise awareness & change attitude towards health-related issue• Developed a Macro enabled tool for collecting online data resulting in time savings of 200% man-hours

Bangalore

• Coordinated with cross functional teams for obtaining process insights involved in banking transactions.• Ran SQL queries in Microsoft MySQL Server 2010 for extraction of monthly, weekly and daily data• Performed data analytics to discern Turn Around Time (TAT) and errors in divergent processes• Conducted Trend analysis on monthly data to identify error patterns in banking transactional processes• Prepared dashboard and presentations on analyzed data to be presented to senior management• Deduced areas where payments were getting stuck which were responsible for high Turnaround Time(TAT)

Ahmedabad Area, India

• Directed various phases of supply chain process which included procurement, logistics and distribution• Responsible for lead generation by means of pricing strategy & performing segmentation, targeting• Formulated business model & developed 10 months sales forecast using qualitative forecasting method• Performed value proposition analysis to perceive product positioning and take strategic decisions• Conducted primary market research to comprehend customer perception for product modifications• Initiated and maintained supplier relationship at multiple locations for procurement of machine parts• Reduced operational expenses by 20% using optimal strategy and amalgamation with merchants• Conceptualized and executed business expansion to Surat by conducting market analysis & field survey

Gurgaon, India

• Administered vendor provided data in Google shopping advertisement platform using “Crowd Compute”• Product matching to maintain and update product feed in the e-commerce program “Google Shopping”• Conducted monthly calibration and process knowledge tests for enhancing cognizance of processes• Consolidated data for quality assurance by extracting information from unstructured data using analytics• Responsible for compliance management by assisting team members and providing regular feedback• Mentored new employees and conducted knowledge transfer sessions for process enhancement• Proposed tool enhancement method which enhanced process efficiency (productivity gain) by 21%• Awarded top performer for 8 consecutive months & recommended for early promotion• Awarded star quality performer of the division for the period November’15 – January’16• Maintained more than 99.5% accuracy in product matching throughout my tenure in organization

Gorakhpur Area, India

• Ensured regular conduct of meetings• Maintained records and administration• Planed events, classes and industrial visit

Gorakhpur Area, India

• Trained 150+ students in wired and wireless robotics• Helped in building and assembling robot to perform a specified task• Designed roboKRITI arena and it’s various clauses

Gorakhpur Area, India

• Assigned project to club members and resolved related issues• Designed events and looked at its feasibility• Organized Robomania

Gorakhpur Area, India

• Organized inter-year basketball tournament 2013• Runners up in inter-year basketball tournament 2013• Most Valuable Player of the inter-year basketball tournament 2013

Gorakhpur Area, India

• Coordinated a team of 100+ students• Ensured that techSRIJAN went smoothly, without glitches• Contacted various alumnus and organizations for sponsorship

New Delhi Area, India

• Onsite training and practical knowledge in the Network Operation and Maintenance of GSM Network• Trained under various departments and gained knowledge of network operations at various levels• Lectures on upcoming technologies and advancement of Infrastructure and Architecture in GSM Network• Went through live demonstration on IP Switching Operation and Configuration of GSM Network

Master Of Business Administration - Mba, Business Administration, Management And Operations

Activities and Societies: Sports Committee

Bachelor’S Degree, Electronics & Communication Engineering

Activities and Societies: Assistant Fest Co-ordinator of techSRIJAN'12; Secretary of IEEE Student Branch, MMMEC; Technical Head.

High School, Pcmb

Ssc