Gauravdeep Singh Email & Phone Number

Calgary, Canada Area

Calgary, Canada Area

• Working in NOC (Network Team), supporting America’s leading financial institution State Street Corporation• Initial Triage, Monitoring over 28000 + end users and 8000 devices worldwide (NAM, EMEA, APAC),through the BMC Remedy ticketing system and various monitoring platforms (e.g. NetQOS, Netcool, Vital Net etc.)• Duties include; overseeing highly critical connections, managing multiple telecoms and vendors, and being the point of contact for changes to the network as well as creating some modifications to the network• Experience with network devices such as Cisco 2600/2800/3750/7000 series routers, Nexus6500/5000/2000//7000 &Cat3750/Cat6500 series switches, ACE/CSS/GSS Load Balancers, and Iron port Proxies• Works on a team of around 35 members where he demonstrates excellent communication and teamwork• Work process based around the Problem, Incident, and Change management system employed by the ITIL set of practices. • Respond to service, product, technical, and customer-relations questions on subjects such as specifications and repairs on current and discontinued products, parts, and provide options based on customer entitlement • Being one of the most experienced employee of the GCSC Level 1.5 staff, work closely with the Level 2 and assist them in proactive and identification of account specific potential issues.

• Hands on experience on Cisco routers, switches, hubs etc. and using all the protocols involved in routing protocols such as RIP, RIP2, OSPF, IGRP, EIGRP etc. and in routed protocols such as Telnet, SNMP, SMTP, ICMP and others.• Maintained and configured Vlans• Assisting the team of technicians in technical walkthrough, via console and remote connection• Used IP addressing and sub netting knowledge on per day basis

Bachelor'S Degree, Accounting

Ccna (Routing And Switching), Information Technology

Cisco Certified Network Associate (Routing & Switching) Cisco ID - CSCO12230713