Managed 6+ business process automation projects to improve efficiency and eliminate risks across full project lifecycle. Assessed business requirements through stakeholder interviews, ensuring alignment with strategic objectives. Collaborated closely with cross-functional teams to develop, analyzed project budgets, resources, and timelines to ensure on-time delivery.Identified, analyzed, and rectified over 250+ transactions through methods like reverse/repost, reinstatements, and manual trades. Coordinated seamlessly with diverse teams including Corrections, Money In, Money Out, client management, and fund management to resolve process issues effectively.Created and implemented a robust training curriculum for new team members, reducing ramp-up time by 50%; established detailed SOPs that maintained consistency and improved performance by 30%.Assisted IT teams in 4+ testing and implementing new platforms or updates, ensuring functionality met operational needs. Contributed insights to enhance system performance and efficiency.

Reconciled trade rejects, dividend rejects, fund eliminations, AdhocFee D, and Out-of-Balance (OOB) issues, implementing necessary corrections.Specialized in US retirement services industry (401K & 403B) with proficiency in tools like OMNI Trade workflow, OMNI Admin web, WinSCP, etc.Researched and provided solutions to client issues, preparing comprehensive reports including Gain Loss, Daily/Weekly/Monthly Position, and Out-of-Balance reports on excel and Tableau.Facilitated smooth onboarding of new team members through training and creation of standardized process documents (SOPs). Supported team in testing new platforms or updates.