An Innovative Technocrat offering 21+ years of rich experience in managing entire IT Product & Service Lifecycle including development, delivery and support; rolled our number of tools/application across the globe Directed business operations by formulating IT strategies and deploying, automating, managing & maintaining Next-gen IT System and monitoring applications to ensure availability, performance, scalability and security Proven success in setting up multiple off-shore organizations and implementing operational excellence measures through global training processes Expertise in analysing risks, ensuring compliance to IT standards & designing security solutions for Site Reliability Engineering Management; competent in analysing ecosystems to identify risks, business continuity readiness and process flaws following DevSecOps Practices Created technical solution designs, developed delivery framework, operational models & deployment models and drove compliance for IT infrastructure engagements as per ITIL/ITSM best practices Leading delivery of multiple technology solutions through a number of large programs and Agile Teams by ensuring consistency in delivery approach as well as growing capability in cross-functional team members A Business Leader with experience in managing Cost Center of 170+ members and budget of USD 7+ Million and maintaining deliverables along with elevating CSAT for operational excellence through training & automation Expertise in setting out delivery standards for operational areas, implementing quality systems & procedures to facilitate excellent business enablement and improve efficiency through Automation, Agile Methodologies, Best Engineering Practices and Lean Service Management & Monitoring Delivered leadership in growing & retaining members while working as VP Membership of Toastmasters and Certified Coach in John Deere; successfully mentored employees to grow John Deere Talent Pool Extensive experience in in the key areas of designing, installing, configuring and troubleshooting IT Infrastructure and Power Conditioning Systems; proficient in Infrastructure Planning, Configuration & Administration of Servers & Databases; managed 100+ Oracle Databases and Unix-based Servers