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Gaurav Jain is currently helping brands in MEA region to scale up their e-commerce business. Previously with Jumia -> Gaurav was incharge of building up the marketplace pan africa, managing CRM and all customer communication and doing supply chain planning and performance for the group.Previously as Vice President - Operations at Lazada Indonesia (Lazada.co.id), Lazada Group's biggest and fastest growing venture. He holds responsibility of Customer Experience and Process Excellence for operationsPrior to this role, Gaurav held the position of Vice President, Product Owner- Salesforce for Lazada Group as well as Vendor Acquisition responsible for automatic onboarding and Self sign up of sellers, contributing to the hike of sellers onboarded from 180/month to 2000/month in less than 6 months across South East AsiaHis career began at Snapdeal.com, where he specialized setting processes and analytics in Order-Management, Customer Experience and Returns.Gaurav holds a B.Tech (Hons) degree from Indian Institute of Technology - Kharagpurand has gained e-commerce experience in the Indian and South East Asian Markets. He is also an enthusiast traveller and swimmer.
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Founder And CooEmmerceDubai, Ae
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Founder & CooEmmerce Sep 2019 - PresentNairobi, Kenya
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Head Of Planning And PerformanceJumia Group Jan 2021 - Feb 2022Dubai, United Arab Emirates -
Head Of CrmJumia Group Aug 2019 - Jan 2021Dubai, United Arab Emirates
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Head Of MarketplaceJumia Group Jul 2017 - Sep 2019Dubai, United Arab Emirates
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Project ManagerGarena Group Apr 2016 - Jul 2017SingaporeHandled the launch of SF across 8 ventures . Negotiated, Designed and Managed the team both internal and external -
Co FounderNutrinashta Nov 2015 - May 2016Gurgaon, India1) Aim is bring healthy food to the people at low cost.2) Built up a low cost supply chain3) Used the data approach to do an efficient sales and production planning4) Identified target customers and developed partnerships with vendors based on demographics in order to have faster growth with minimal increase in operations cost5) Scaled up the operations and partnerships to grow upto the sales of 300 orders a day in a span of 4 months with only 5 member team
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Vp Operations - Customer ExperienceLazada Group Apr 2015 - Nov 2015Greater Jakarta Area, Indonesia1) Set up the Customer Experience Team 2) Revamped entire Customer Communication Model causing the customer contacts to reduce by 30%3) Increased Bank Transfer conversion by 8% thereby causing 4% increase in Total Revenue4) Set up the process of filtering fraud and re-sellers -
Vp- Product Owner SalesforceLazada Group Sep 2014 - Apr 2015Bangkok Metropolitan Area, ThailandManaging Salesforce for the entire Lazada Group and looking for the automation of the entire internal communication management.Major projects include:1) Implemented Salesforce across SEA region.2) Standardized working of commercial team and bought visibility and tracking of individual performance across the region 3) Integrated Internal systems and Salesforce for better tracking and automation4) Automation of the Self Sign up process which contributes 70% of the sellers onboarded monthly5) Designed and Implemented the manual as well as automated communication model for the sellers using salesforce for the region
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Sr.Manager Maketplace SalesLazada Group, Rocket Internet Gmbh Feb 2014 - Sep 2014Bangkok,ThailandLooking after the Sales process Automation and Standardization across all the Ventures of Lazada.
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Customer Experience OperationsSnapdeal.Com Jun 2012 - Feb 2014New Delhi Area, IndiaAnalyst of Process Excellence team looking into the Order Management Systems (Supply Chain)1) Setting up the Order Management Process and bringing down the cancellation from 15% to 2%2) Setting up the entire customer communication model and predictive complaints volume for Customer Support capacity planning.3) Optimizing the Return process for CustomersLearnt web development tools like JavaScript, PHP and HTML for developing tools. -
Management TraineeGodfrey Phillips India Ltd May 2011 - Jul 2011Summer Intern as Management Trainee.1) Undergone a training on Six Sigma Methodology2) Learnt MINITAB a statistical analysis software3) Optimized the weight control limits of the cigarette making machines in the company thereby making profit to the company of approximately 0.5 million per machine per annum.4) Developed a training module for the machine operators for tuning of cigarette making machines -
Management TraineeNestle May 2010 - Jun 2010Undergone in plant and project training with NESTLE India, in their factory at Nanjangud, Mysore, India.1) Learnt the concept of TOTAL PERFORMANCE MANAGEMENT (TPM) in the department of CDM.2) Project on “air heater downtime reduction” and “air heater ID Fan motor failure”.
Gaurav Jain Skills
Gaurav Jain Education Details
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Agricultural And Food Engineering
Frequently Asked Questions about Gaurav Jain
What company does Gaurav Jain work for?
Gaurav Jain works for Emmerce
What is Gaurav Jain's role at the current company?
Gaurav Jain's current role is Founder and COO.
What is Gaurav Jain's email address?
Gaurav Jain's email address is ga****@****mia.com
What is Gaurav Jain's direct phone number?
Gaurav Jain's direct phone number is +9198714*****
What schools did Gaurav Jain attend?
Gaurav Jain attended Indian Institute Of Technology, Kharagpur.
What are some of Gaurav Jain's interests?
Gaurav Jain has interest in Economic Empowerment, Education, Trekking, Scuba Diving, Science And Technology, Solving Puzzles, Reading Novels, Swimming.
What skills is Gaurav Jain known for?
Gaurav Jain has skills like Business Strategy, Analytics, Management, Market Research, Microsoft Office, Team Management, Analysis, Microsoft Excel, Data Analysis, Business Analysis, Competitive Analysis, Marketing Strategy.
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GAURAV JAIN
Oil Trading Operations L Ex- Maersk Tankers | Ex- Ril L University College Of Engineering, KotaDubai, United Arab Emirates1maersktankers.com -
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Gaurav Jain
Dubai, United Arab Emirates -
Gaurav Jain
Abu Dhabi Emirate, United Arab Emirates
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