Gauravjot Garaya Email & Phone Number

Surrey, BC, CA

Abbotsford, British Columbia, Canada

Burnaby, British Columbia, Canada

• Manage the company's software suite on employees' machines. Run installations and updates as necessary.
• Answer phone calls and tickets to support users across 4 dealerships for their work computer, printer, phone, and network issues.
• Communicate effectively to discuss and plan new IT projects with other company departments to help improve their operations and meet requirements.
• In charge of onboarding and termination of employees within our tech stack.
• Performed and maintain data entry to document over 250 users' company-issued phone numbers, extensions, and work emails.
• Created documentation for general tickets to smoothen the resolution process for future occurrences, greatly reducing solution time.

Surrey, British Columbia, Canada

• Provided front-line support to Canadian taxpayers.
• Present explanations and/or clarifications to taxpayers over the telephone in response to inquiries concerning the filing and processing of Individual tax returns.
• Performed numerous tasks on behalf of taxpayers including tax return calculations, benefits eligibility checks, research policies and account maintenance.
• Explained various benefit programs regulated by the CRA.
• Escalated cases between tiers of support within the CRA and ensured clear communication between transfers.

Vancouver, British Columbia, Canada

• Professional conduct with the clients and making sure standards are met at all times.
• Monitored the company’s CCTV cameras and took calls on the intercom.
• Sharp attention to events happening at the site and followed related protocols.
• Documented information throughout the working day and got it across to management and higher-ups.
• Commended by branch managers for increased customer satisfaction due to exceptional security service.

• Worked with customers throughout their visit until the request is fulfilled.
• Great communication skills and an ear for customer’s concerns.
• Kept track of inventory and other store resources to make sure that operations run smoothly.
• Trained newly appointed staff for daily operations during my time at the job.
• Coordinated with co-workers effectively to work under high pressure and peak hours resulting in increased speed and service to customers.

Bachelor'S Degree, Computer Science

Associate'S Degree, Computer Science