Gaurav Kala Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Burpengary, Queensland, Australia

Roles & Responsibilities:-• Managing the entire team during the rotational shifts• Maintaining the sales environment, inventory, and ordering • Handling the responsibility for budget management & forecasting• Handling customer inquiries, orders, escalations, and complaints in a positive manner• Adapt quickly to changing customer priorities and needs in a fast-paced environment• Delivering effective communication and extending Customer services • Deliver confidence, clear professional and informative communication in the workplace• Provide training to team members in order to deliver the best food and service to the customer• Understands computers and is comfortable with technology; knowledge of SAP and Salesforce is a plus.• Maintaining weekly shift rosters, attendance, and salary disbursement using the TANDA application• Taking care of three different store as Store Manager

Redcliffe, Queensland, Australia

Roles & Responsibilities:-• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register.• Work together with the kitchen team to prepare foods such as Burgers, Wraps, Roasted Chicken, and Gravy while following cooking instructions, safety procedures, and sanitary requirements.• Use specific kitchen machinery such as Big Oven, Fryers, and Microwaves to create customized food to customers’ preferences.• Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils.• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Morningside, Brisbane, Qld

Roles & Responsibilities:-• Load & check stock received as per order documentation• Monitor pallet received & sent and load the vehicle in accordance with route priorities• Review details of all deliveries into the logbook/Office Application • Deliver customer orders and Interact with customers in a presentable manner• Ensured that all orders delivered as per the customer instruction before delivery• Provided quality customer service through positive and professional interaction with customers.• Ensured safety procedures were adhered to by maintaining cleanliness

Faridabad, Haryana

Roles & Responsibilities:-• Sourcing business through HNI Customers and acquiring new relationships of Current & Saving HNI accounts.• Investment Portfolio Management: Expert in business banking clients and investment portfolio of HNI customers managing Mutual Funds, PMS, Equity Portfolio, Life Insurances, Third Party Products, etc. • Running the sales and marketing operations & accountable for increasing sales growth and driving sales initiatives in order to achieve business goals.• Customer service and stimulating for investment: Responsible for every client interaction, partner with other teams to meet portfolio and new client needs or requirements. • Proactive risk management approach: Provided analysts with the details they need to write credit submissions of good quality.• Revenue Generation: Dealing with HNI Customers to generate optimum revenue from them by high variant CASA and also cross-selling of all products.• Worked with various product teams to increase the number of cross-holdings.One point of contact with the customers: Helping our clients/customers with all banking needs.• Customer Service: Improved customer satisfaction of the existing clients' managed accounts and expanded the portfolio by introducing new customers to the bank.• Grievances: resolved problems for the customers and provided primary customer support to internal and external customers in the fast-paced environment.• Supervised, Monitored, and managed the Branch Relationship officers [Current, Savings, and TPP (LI, GI, MF, etc.) Accounts]

Faridabad, Haryana

Roles & Responsibilities:-• Managed Investment Portfolio: Customer service, revenue generation and product penetration in the portfolio.• Customer Relationship: Expert in building relationships to help our client base expand and acquiring new relationships for the branches.• Responsible for acquisition through the direct sales team and from walk-in and existing customer’s base.• Reference Sourcing: Source NTB (New to the bank) customers through ETB (existing to the bank) reference.• Customer-facing: understanding customer queries or questions before answering and providing the right solution along with options available, if any.• Calling Customers: Outbound calls to customers who have opted on exclusive offers, upgrade offer and newly launched products.• Evaluation: Account portfolio and service histories to identify trends, using data to mitigate future issues.• Customer engagement: Detail in the customer requirements and responding to them either over a phone or emails or preferred way of communication.• Reporting: Generating and sending a daily EOD report of the sales and operations. A thorough validation is done prior to it.

Faridabad, Haryana

Roles & Responsibilities:-• Cash handling: opening balance, closing balance and reconciliation of cash and cashless (Demand Draft, Traveller Cheque etc.) transactions on a daily basis.• Teller experience: cash receivables, cash payables, reconciliation, financial transactions and cash remittance to currency chest.• Documentation: Complete customer interaction details entered in the system to track requests, compiled customer feedback and recommended service delivery improvements to management.• Provide product support & ensure sales targets by branch were met with the help of Relationship officers• Conducting Stock check, estimating and indent bank stationery (Cheque books, PO/DD, Debit Cards).• Cultivated customer loyalty: promoted repeat customers and suggested new procedure to persuade cancelling customers to stay with Bank.• Customer Interaction: Deepening of relationship with existing customers who walk-in and existing current a/c base, through cross-selling of all products and services.• Maintain confidentiality of bank records and client information.

Delhi, India

Roles & Responsibilities:-• Sourcing CASA for the bank.• Achieve Sales Target: Sales of TPP of Bajaj Allianz LI, Cross-selling product of Bank and month to month by consistently promoting services and upselling to the customers.• Customer’s enquiries: providing information and services on all bank products like bank accounts, policies, investments, loans, credit cards, foreign remittance and customer services and helped to open and activate new accounts.• Cold Calling: Door-to-door/activity sales and consistently achieved revenue quota through product and service promotion during routine calls.• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

New Delhi, Delhi, India

Roles & Responsibilities:-• Generate the business of saving/current accounts with the help of Team.• Cross-selling product of Bank like AAFA (Advance against Financial Assets), Credit Cards etc.• Maintaining DSR (Daily Sales Report) Educated customers on promotions to enhance sales. • Discuss their annual marketing plans with customers• Responded to customer requests for products, services and banking information.• Answered customer telephone calls promptly to avoid on-hold wait times.

Delhi, India

Roles & Responsibilities:-• Maintenance: Daily health check-up of ATMs. • Cash loading ATMs.• Cash handling in the currency chest.• On Call: Service on the complaint of ATM Machine 24x7.• ATMs currency audit on fortnightly basis.

Engineering, Instrumentation And Control

Education record