Make sure the deliveries are on time and strictly follow the SLA for each process working on with Quality given the first preference.

Process. Was promoted as Pool Leader, stated handling a team for 55 agents, client interactions, quality and reports. September 2008: Promoted as Team Leader and was shifted to technical process, for software testing and client communication.

Career Objective: Continuously strive for excellence in performance, meeting the customer expectations and to find a challenging opportunity which will give me the chance to make a meaningful contribution and an opportunity to continue to grow and develop.Promoted as Process Manager: May 2012Client communication and interactions.Managing: Associate Managers, Team Leads, Group Leaders and Supervisors.Solve concerns of Internal Customers if any.Set-up monthly target for… Show more Career Objective: Continuously strive for excellence in performance, meeting the customer expectations and to find a challenging opportunity which will give me the chance to make a meaningful contribution and an opportunity to continue to grow and develop.Promoted as Process Manager: May 2012Client communication and interactions.Managing: Associate Managers, Team Leads, Group Leaders and Supervisors.Solve concerns of Internal Customers if any.Set-up monthly target for individual processes.Plan for incentives for productivity growth. Measure performance and productivity Weekly and Monthly meetings with support departments to solve concerns.Allocate internal resources as per process requirements. Lean Six Sigma Green Belt Certification: A Grade, March 2012.ISO 9001:2008 and ISO/IEC 27001:2005Participated and represented as an Auditee for Contact Center on Date: 6Th June 2013 for following scope:Project Estimate, Project Contract, Review of Customer Requirements, Project Planning and Tracking, Team Identification and Training Requirements, Security Requirements, application processing, Development and support process, Vulnerabilities, Incident Management, Business continuity, Implementation of Supplier Management, Business Relationship Management, Service continuity and availability, Handling of maintenance requests, Customer Feedback, Project/Process Monitoring against Quality Objectives. BPO India 2013 Forum 2013: Actively took part in BPO India 2013 Forum 2013 held in Mumbai on June 5th 2013. Executive Summary:• Total 8 years of extensive Operational Management experience both in an established and a start-up environment with premier companies.• Presently working with ITCube Solutions Pvt. Ltd. as a Process Manager. Show less

Key Responsibilities:Outbound: USA sales call for Credit Cards.

Key Responsibilities:Handled technical inbound calls for HP Desktop Customers.(Selected during Campus Interview)