Gaurav Khetan

Gaurav Khetan Email and Phone Number

Director - Customer Experience Insights and Analytics @ Empower
Bengaluru, KA, IN
Gaurav Khetan's Location
Bengaluru, Karnataka, India, India
Gaurav Khetan's Contact Details

Gaurav Khetan work email

Gaurav Khetan personal email

About Gaurav Khetan

Gaurav is a seasoned research professional with 14 years of experience in analyzing consumer & business insights to surface new opportunities for clients. His experience in thought leadership development cuts across a number of topics such as Metaverse, Artificial Intelligence, Blockchain, Cloud, Digital Transformation, and Innovation. In his most recent role, he has been focusing on uncovering the customer experience strategies used by successful business leaders to improve their growth. Gaurav has been a part of both client roles and internal strategies & positioning roles in his various stints.Gaurav is an effective communicator & collaborator, having navigated ambiguous situations with ease on multiple occasions. He has led & managed several research projects end-to-end with responsibilities that involved ideation & hypothesis development, conducting primary & secondary research, running data-driven analysis, surfacing actionable insights, devising strategy frameworks, storyboarding, writing, and presenting outcomes. Gaurav has successfully managed stakeholder expectations across levels – including the Chief Strategy Officer at a large multinational.In his day-to-day role, Gaurav makes an extensive use of power-point for developing/presenting insights. He also has a keen interest in running data/financial analysis, building dashboards/models using advanced excel, using tools like Tableau and Power BI to present findings that are visually compelling.

Gaurav Khetan's Current Company Details
Empower

Empower

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Director - Customer Experience Insights and Analytics
Bengaluru, KA, IN
Gaurav Khetan Work Experience Details
  • Empower
    Director - Customer Experience Insights And Analytics
    Empower
    Bengaluru, Ka, In
  • Empower
    Senior Consultant - Customer Experience Insights
    Empower Jun 2024 - Present
    Bengaluru, Karnataka, India
  • Accenture
    Research Manager
    Accenture Dec 2022 - May 2024
    Bengaluru, Karnataka, India
    • Leading thought leadership research to identify key consumer insights and business trends that help our clients in framing relevant growth strategies and transforming their customer experience.• Using techniques like Ethnography, social listening, and video diaries to create customer journey maps, surface hidden biases, and create personas that help brands in targeting right opportunities.• Designing surveys and interview guides to expand both breadth and depth of our research and create data-driven frameworks to support client discussions/workshops across industries like consumer goods, banking, insurance, retail, and consumer electronics.• Managing end-to-end research process with agility – including ideation, hypotheses development, creating research design, conducting primary & secondary research, analyzing data, devising key strategies and recommendations for our clients, and co-authoring external reports.• Liaising with data science and survey modeling teams and leveraging in-house Generative AI tools to quantify and augment our research findings.• Liaising with data visualization teams to create interactive PowerBI dashboards for our stakeholders and consulting leaders.• Managing stakeholder relationships with global C-suite, marketing leads, Client Account Leads, customizing research for industries and markets, and presenting findings on various internal forums.• Leading complete project management including effort and cost estimation, managing timelines, conducting quality reviews, leading a team of researchers, and managing stakeholders’ expectations.
  • Accenture
    Associate Research Manager
    Accenture Apr 2019 - Dec 2022
    Bengaluru Area, India
  • Deloitte
    Assistant Manager
    Deloitte Sep 2016 - Apr 2019
    Hyderabad Area, India
    - Conducting high quality research, and developing Point of Views (PoVs) that help our technology partners in their client pursuits.- Expertise in storyboarding and different formats of business writing – including Thoughtleadership reports, by-line articles, business blogs.- Conducting deep-dive primary & secondary research, and interviews to analyze growth strategies of technology companies, and producing actionable insights to help C-suite executives make informed business decisions.- Supporting strategy consulting practice to identify the core business issues at the technology clients through extensive business intelligence, and helping them craft innovative solution offerings to address them.- Formulating and validating research hypotheses by analyzing large financial and operating datasets, developing strategy frameworks and algorithms, representing data through compelling visuals/infographics and Tableau dashboards.
  • Deloitte
    Senior Analyst
    Deloitte Aug 2013 - Aug 2016
    Hyderabad Area, India
  • Crisil Global Research And Analytics
    Research Analyst
    Crisil Global Research And Analytics May 2011 - Aug 2013
    Pune Area, India
    • Supported some of the top global investment banks and sell-side research firms to develop a variety of research reports.• Dissected the US Cable, Satellite & Telecom sectors and the European semiconductor sector to analyze the technology and business trends that impact the market valuation of large-cap companies.• Evaluated the equity performances of companies across tech and telecom sectors to come up with business insights to value the companies, and provide stock recommendations.• Worked on several thematic projects on the sector; came up with fresh ideas which were instrumental in producing company and sector related reports.• Built discounted cash flow equity models, and handled several industry models/databases (such as SEMI, WSTS) to develop PoVs and publish research notes on the rated companies.• Tracked the quarterly earnings of the companies, reported and analyzed financial performance, and developed marketing collaterals in a time-sensitive environment.• Extensively used data sources such as Bloomberg, and Capital IQ.
  • Ntt Data Corporation
    Software Engineer
    Ntt Data Corporation Jun 2007 - Mar 2009
    Bengaluru Area, India
    Job Responsibilities & Projects Undertaken :• Supported some of the top UK-based pension firms and insurance businesses as our clients.• As a configuration team leader on the project, managed various project-planning documents, including software project plan, estimation worksheet and training plans.• As a part of the core software development team, built the back-end functionality of a new pension product that would allow the end-consumers to start drawing annuity from their fund post their retirement.• Created functional packages based on Oracle database, and used client-specific tools such as Automated Document Production to help link the front-end with the back-end.

Gaurav Khetan Skills

Valuation Financial Modeling Semiconductors Hardware Equity Research Equity Valuation Business Analysis Financial Analysis Analytics Market Research Competitive Analysis Leadership Business Strategy Data Analysis Team Management Strategy Project Planning Software Project Management Requirements Analysis

Gaurav Khetan Education Details

Frequently Asked Questions about Gaurav Khetan

What company does Gaurav Khetan work for?

Gaurav Khetan works for Empower

What is Gaurav Khetan's role at the current company?

Gaurav Khetan's current role is Director - Customer Experience Insights and Analytics.

What is Gaurav Khetan's email address?

Gaurav Khetan's email address is ga****@****ail.com

What schools did Gaurav Khetan attend?

Gaurav Khetan attended Chartered Financial Analyst Institute, Usa, Symbiosis Institute Of Business Management, Sapthagiri College Of Engineering, Mount Carmel School, Mount Assisi School, Indian Institute Of Management, Kozhikode.

What skills is Gaurav Khetan known for?

Gaurav Khetan has skills like Valuation, Financial Modeling, Semiconductors, Hardware, Equity Research, Equity Valuation, Business Analysis, Financial Analysis, Analytics, Market Research, Competitive Analysis, Leadership.

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