Gaurav Abnesh Kulshrestha Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Airtel Thanks- B2C Mobile/Web Apps: Leading the Airtel Thanks App ecosystem across Platform, Experience & Growth Charters. Leading, mentoring & growing a team of 8 SPMs & PMsCharter 1: Platform Product Management: Working on simplifying apps across org by enabling a low code platform with integrated design, automated instrumentation, standard reporting, implementation and release management. Resulting in release cycles for new features coming down from 4 months to 1-1.5 months (50-75%… Show more Airtel Thanks- B2C Mobile/Web Apps: Leading the Airtel Thanks App ecosystem across Platform, Experience & Growth Charters. Leading, mentoring & growing a team of 8 SPMs & PMsCharter 1: Platform Product Management: Working on simplifying apps across org by enabling a low code platform with integrated design, automated instrumentation, standard reporting, implementation and release management. Resulting in release cycles for new features coming down from 4 months to 1-1.5 months (50-75% time & effort reduction)Charter 2: High Value Experience: Driving more self serve and transacting users on Airtel Thanks, reducing the number of customer interactions across assisted channels. 10% reduction in call center calls. 12% increase in gross revenue from Airtel Thanks App.Charter 3: Growth: Strategizing growth initiatives for Airtel Thanks, bringing 20% YoY growth to 120M MAU by leveraging new businesses like Airtel Finance, Commerce & orchestrating features like Network Missed Call Alerts, vernacular support and SEO initiatives. Show less

Remote

Leena AI is a cognitive conversational AI platform to resolve repetitive employee queries faster & improve employee experience. We help you with dipstick surveys to know the pulse of the organization with the happiness score and actionable insights for each team member.

Remote

MyOperator envisions a world where each business recognises the need to optimize their customer's on-call experience and create exponential growth curves. The product is based on the technology of cloud telephony which helps businesses and their team bring advancement and automation to their call handling process.- First product hire in the organization: Formulated and monitored product roadmap and organization processes across the revenue cycle from customer acquisition to engagement… Show more MyOperator envisions a world where each business recognises the need to optimize their customer's on-call experience and create exponential growth curves. The product is based on the technology of cloud telephony which helps businesses and their team bring advancement and automation to their call handling process.- First product hire in the organization: Formulated and monitored product roadmap and organization processes across the revenue cycle from customer acquisition to engagement to success- Led Engineering + Design team growth from 11 to 35+: Hiring and mentoring across Product team functions- PM/APMs/Analysts, Project delivery/Quality managers, Product and Instructional design- MyOperator goes international- April 2018: Revenue diversification + VOIP ready for Indian Cloud market- MyOperator Prime- March 2019: Advanced CRM features for contact center market with benefits like voice bots, keyword and sentiment analysis, call queuing and spam filters, real-time and configurable reporting- Marketplace- July 2020 (upcoming): Platform level APIs/SDKs for other CRMs to embed in their products, 10+ fully automated integrations with mass market sales & support CRM leaders of the worldKEY RESULTS* Increased number of product demos from 1,000 to 6,000+ per month over 3.5 years* New account activations 2.5x YoY (350+ monthly accounts), Account delivery time reduced from 14 to 4 days* Decreased sales lifecycle from 23 days to 11 days through effective onboarding automation*Reworked pricing strategy for different segments (Office IVR, Cloud call centers & Prime/Enterprise customers)- Increase in ticket size (Activation payments) by 28% for first 2 segments, 25+ Prime customers in 10 months* Partnerships: Revenue sharing partnerships with entire suite of Freshworks products, MyOperator Startup Program (35+ Startups onboarded every month), Technology Partner Program (Marketplace) Show less

Meritnation is India’s 1st online learning platform for school students with over 25 million students across India. Covers e-learning modules for K-12 and Competitive exams; as well as community driven platforms for getting answers to educational queries.- Owned the product roadmap as well as execution of all Mobile products (Native Apps + Mobile Web)- Acted as a BD associate for New Business Initiatives, Facilitated tie-ups with Technology partners and Telecom operators for… Show more Meritnation is India’s 1st online learning platform for school students with over 25 million students across India. Covers e-learning modules for K-12 and Competitive exams; as well as community driven platforms for getting answers to educational queries.- Owned the product roadmap as well as execution of all Mobile products (Native Apps + Mobile Web)- Acted as a BD associate for New Business Initiatives, Facilitated tie-ups with Technology partners and Telecom operators for launching new high-value productsKEY RESULTS* 2.3 Million+ App downloads (3x YoY; 2x downloads w.r.t. a funded unicorn competitor), 1.5 Million+ Registrations through mobile (3x YoY)* 3x jump in Pay rates for Apps (Paid/total subscribers) for Apr-Jun’16 quarter YoY* Average time spent on apps moving up from 6 to 11 minutes per user per dayProducts Launched during this phase includes- * Test Prep Courses for IIT JEE & AIPMT Live & Meritnation Live Online Tuitions Module on Mobile- now the highest source of revenue for the co.* Feature specific apps like NCERT Solutions & Board Paper Solutions- that acts as the source of highest organic leads Show less

Awarded the prestigious "TEDxChange" scholarship by being adjudged as one of top 15 TEDx Global events for 2013-14TEDxIIMShillong is the only annual TEDx event in the state of Meghalaya. In the year 2014, TEDxIIM Shillong witnessed a series of talks by individuals from a wide variety of fields, who shared their experiences, their learnings and their eclectic stories. The success of the event led to it being nominated for the prestigious TEDxChange Scholorship.As the Design Head,… Show more Awarded the prestigious "TEDxChange" scholarship by being adjudged as one of top 15 TEDx Global events for 2013-14TEDxIIMShillong is the only annual TEDx event in the state of Meghalaya. In the year 2014, TEDxIIM Shillong witnessed a series of talks by individuals from a wide variety of fields, who shared their experiences, their learnings and their eclectic stories. The success of the event led to it being nominated for the prestigious TEDxChange Scholorship.As the Design Head, I was involved on the following fronts:• Responsible for conceptualizing, branding & execution of the entire 2nd edition theme of "Riding the Eclectic Bandwagon"• Executed 360 degree design strategy both online and offline on website, social media, print as well as merchandisehttp://www.ted.com/tedx/events/10759 Show less

Pune Area, India

Role: Worked as a Product/Design Consultant for Enterprise & Digital Solutions for clients across various domainsProjects & Recognition:• Designed Business Intelligence Dashboards (Sales) for Senior Management of diverse geographies for a Life-sciences client, covering Performance Summary, Heat Maps and Competitive Analysis for different KPIs• Reviewed & Evaluated global website and e-commerce channels for a Manufacturing & logistics client using competitive benchmarking & usability… Show more Role: Worked as a Product/Design Consultant for Enterprise & Digital Solutions for clients across various domainsProjects & Recognition:• Designed Business Intelligence Dashboards (Sales) for Senior Management of diverse geographies for a Life-sciences client, covering Performance Summary, Heat Maps and Competitive Analysis for different KPIs• Reviewed & Evaluated global website and e-commerce channels for a Manufacturing & logistics client using competitive benchmarking & usability metrics, developed new task-flows & templates for web and mobile devices• Coordinated and managed various research activities & initiatives such as World Usability Day celebration at Cognizant Show less

Awarded PPI (Pre-placement interview) based on exceptional project performance.Finalist (one of top 2 teams) for Microsoft classroom project: Class of 2011-12.Project brief:Formulated futuristic scenarios & concepts to make smartphones a trusted companion for delivering presentations that engage & captivate audiences, enhance collaboration, an effortless solution to display the content & take advantage of mobility.

Bengaluru Area, India

Junos Space UX Toolkit• Involved in the initial brainstorming, conceptualizing, prototyping and final implementation of User Experience Toolkit to help developers adhere to Standards & Guidelines to facilitate visual and functional consistencies over different applications

New Delhi Area, India

Mastering Vocabulary - iPhone Application• Application aimed to improve english Vocabulary of its users• Designed Wireframes and GUI based on usability review of the previous version• Workflows and Story boards were created to explain the enire navigation of the application

Bengaluru Area, India

• Design project: interfaces of OS level android mobile applications such as camera, music player, contacts, etc.• Exploration project: developed various indoor and outdoor base station designs under project entitled “Innovative Industrial Designs for Base Stations”

Mba - Master Of Business Administration

Activities and Societies: Office Bearer - Consulting Club, Office Bearer - Alumni Committee, Golf Cup/Khlur-thma - Design Head

Bachelor Of Design

Activities and Societies: Placements and Industry Relations, Degree Project Exhibition Organizer - Ishanya'12, Event Organizer.