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Gaurav Kumar Email & Phone Number
Customer Success Manager
at
CareSmartz360
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Mohali District, India, India
Company size
Who is Gaurav Kumar? Overview
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Quick answer
Gaurav Kumar is listed as Customer Success Manager at CareSmartz360, a company with 71 employees, based in Mohali District, India, India. AeroLeads shows a matched LinkedIn profile for Gaurav Kumar.
Gaurav Kumar previously worked as Senior Implementation Specialist at Netsmartz and Sr Online Trainer and Sr Technical Specialist at Authorgen Technologies. Gaurav Kumar holds Bachelor Of Commerce - Bcom, Accounting And Business/Management from Guru Ghasidas University (Ggu), Bilaspur, India.
Company email context
Email format at CareSmartz360
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CareSmartz360
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Profile bio
About Gaurav Kumar
Responsible for end-to-end customer lifecycle in the form of On-boarding, Product Training, Product Adoption, Engagement, Retention and Technical Support. Customer Advocacy- Understand customer pain points and help drive escalations by coordinating between Product Management. Handling clients inquiries, escalations and working as the face of business. Build professional relationships on a global scale. Following up the customer queries and concerns with the coordination of the Product Management Team and Engineering Team to make sure that the issues will be taken care of at the earliest. Implementing new changes and features among the clients so that the usage of the product can be increased.Works on API integration of WizIQ (product), Installation and supportingvarious integration parameters like Plugin installation into the websites such as Moodle, Joomla, Word-press, Sakai, Drupal.
Listed skills include Team Management, Vendor Management, Technical Support, It Service Management, and 43 others.
Current workplace
Gaurav Kumar's current company
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Caresmartz360
6 roles
Gaurav Kumar work experience
A career timeline built from the work history available for this profile.
Senior Implementation Specialist
Current
Feb 2023 - Present
Sr Online Trainer And Sr Technical Specialist
May 2015 - Oct 2022
Senior Qa Analyst
Performing quality audit for sale, non sale and providing feedback to agent. Secondly to audit Charge back and Refund cases. Gather there findings. Share findings with Operation, Management, Agent, so it can be avoided in future.
Jul 2014 - Apr 2015
Sr. Clint Technical Support
US Process providing Technical support to US Customers. Worked as Acting Technical Support Specialist (TSS) Providing Support to Chat and Voice Process. Do scrubs and Provide feedback to agents, educate them to get better customer experience and faster resolution. Also worked in different Process, hardware support, and chat support. Worked with Case.
Apr 2007 - Feb 2014
Process Assosiate
Providing Support to US Customers for Dell Portables (Inspron & Latitude) As Technical Support Analyites [US Voice Support ].
Mar 2006 - Apr 2007
Team & coworkers
Colleagues at CareSmartz360
Other employees you can reach at caresmartz360.com. View company contacts for 71 employees →
RK
Rajat Kapoor
Colleague at Caresmartz360Rochester, New York, United States, United States
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SS
Sumit Singh
Colleague at Caresmartz360Dehradun, Uttarakhand, India, India
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SS
Sara Smith
Colleague at Caresmartz360Pittsford, New York, United States, United States
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NS
Nitin Sehgal
Colleague at Caresmartz360Rochester, New York, United States, United States
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MG
Mandy Grover
Colleague at Caresmartz360Pittsford, New York, United States, United States
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CB
Chris B
Colleague at Caresmartz360Pittsford, New York, United States, United States
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RU
Rohan Unvi
Colleague at Caresmartz360Chandigarh, Chandigarh, India, India
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NN
Nilus Nageshiya
Colleague at Caresmartz360United States, United States
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RS
Rob Sharma
Colleague at Caresmartz360Rochester, New York Metropolitan Area, United States
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GS
Gurpartap Singh
Colleague at Caresmartz360Chandigarh, India, India
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Rajat Kapoor
Colleague at Caresmartz360Rochester, New York, United States, United States
View →
SS
Sumit Singh
Colleague at Caresmartz360Dehradun, Uttarakhand, India, India
View →
SS
Sara Smith
Colleague at Caresmartz360Pittsford, New York, United States, United States
View →
NS
Nitin Sehgal
Colleague at Caresmartz360Rochester, New York, United States, United States
View →
MG
Mandy Grover
Colleague at Caresmartz360Pittsford, New York, United States, United States
View →
CB
Chris B
Colleague at Caresmartz360Pittsford, New York, United States, United States
View →
RU
Rohan Unvi
Colleague at Caresmartz360Chandigarh, Chandigarh, India, India
View →
NN
Nilus Nageshiya
Colleague at Caresmartz360United States, United States
View →
RS
Rob Sharma
Colleague at Caresmartz360Rochester, New York Metropolitan Area, United States
View →
GS
Gurpartap Singh
Colleague at Caresmartz360Chandigarh, India, India
View →
5 education records
Gaurav Kumar education
Bachelor Of Commerce - Bcom, Accounting And Business/Management
Guru Ghasidas University (Ggu), Bilaspur, India
Bachelor Of Commerce - Bcom
Cmd Pg College
Bachelor Of Commerce (B.Com.), Commerce, Account, Income Tax, Sale Tax
Cmd College
Business/Commerce, General
Vishwadeep Higher Sec School
Business/Commerce, General
Vishwadeep Higher Sec School
FAQ
Frequently asked questions about Gaurav Kumar
Quick answers generated from the profile data available on this page.
What company does Gaurav Kumar work for?
Gaurav Kumar works for CareSmartz360.
What is Gaurav Kumar's role at CareSmartz360?
Gaurav Kumar is listed as Customer Success Manager at CareSmartz360.
Where is Gaurav Kumar based?
Gaurav Kumar is based in Mohali District, India, India while working with CareSmartz360.
What companies has Gaurav Kumar worked for?
Gaurav Kumar has worked for Caresmartz360, Netsmartz, Authorgen Technologies, Ratchet Infotech, and Dell.
Who are Gaurav Kumar's colleagues at CareSmartz360?
Gaurav Kumar's colleagues at CareSmartz360 include Rajat Kapoor, Sumit Singh, Sara Smith, Nitin Sehgal, and Mandy Grover.
How can I contact Gaurav Kumar?
You can use AeroLeads to view verified contact signals for Gaurav Kumar at CareSmartz360, including work email, phone, and LinkedIn data when available.
What schools did Gaurav Kumar attend?
Gaurav Kumar holds Bachelor Of Commerce - Bcom, Accounting And Business/Management from Guru Ghasidas University (Ggu), Bilaspur, India.
What skills is Gaurav Kumar known for?
Gaurav Kumar is listed with skills including Team Management, Vendor Management, Technical Support, It Service Management, Bpo, Incident Management, Troubleshooting, and Hardware.
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