Gaurav Majithia Email & Phone Number

Pune, Mh, In

San Jose, Ca, Us

Responsible for engaging with strategic premium customers and cultivating strong relationships.Provide technical guidance and be the Product SME for the customers. Collaborate with Internal Product Groups & Engineering team to unblock the customer.Be Proactive in enabling customer with new product features / defect fixes and help them improve on adoption.Work with Business/COE to assist them on new use-cases and understanding product features which can help in improving existing automations.

San Jose, Ca, Us

Collaborate and do whatever it takes to ensure Customers have a trouble-free Journey with Automation Anywhere.

Dublin 2, Ie

Account Lead / SME for RPA Implementation & Support. Work with Internal & Client teams on RPA Platforms (UiPath, Automation Anywhere, Power Automate) & IT application Support as well as new implementation. Work with client Business Teams to understand their Automation needs (Mostly post Go-Live Improvisations) & design new / modify existing bots to meet their business needs. Helping Clients to have a robust RPA Solution by Improving already developed automations or add new automations as per Business Needs.Other responsibilities:1. Transitioning of RPA Bots from Internal / Client development team to Run Team / Sustainability Phase2. Assisting Clients in setting up RPA COE Team / be part of the COE as a consultant3. Ensure RPA Bots are Supportable. Suggest necessary design changes & implement them to improve stability of Bots4. Working with IT Infrastructure team to design & install sustainable RPA Environment5. Ensuring RPA environment are Secured & Updated6. Guiding & assisting development team on enhancements & bug fixes of the Bots.Apart from this I am actively involved in new Product development which can be leveraged by existing as well as new clients to effectively monitor and Manage their IT Application as well as Automations.

San Jose, Ca, Us

*Due to unfortunate Personal reasons had to leave the organization in short duration- Working with Support team to help fixes issues faced by clients who are using Automation Anywhere's home grown RPA Product- Working with pre-Sales team to help design a reliable RPA solution- Designing Bot Disaster Recovery Strategies to ensure Automation Anywhere's Bots never go down

Mumbai, Maharashtra, In

Managing Operations of IT Support Team, Responsible for IT Production Strategy, IT Roadmap, Digitalization & Project Management

Mumbai, Maharashtra, In

In my capacity as a Assistant Manager – ITP for Volkswagen India, my key role is to manage Production IT Support teams, Production Application Management, Server Management, IT automation and new projects.Production IT Applications Support – Leading the team of 11 responsible for managing day to day operations and availability of the core (car) production applications.Responsible for the upkeep of production applications - governance, change management & release management.Managing contracts with outsourced vendors and ensuring smooth support from them within SLAs.Part of Planning and Implementation team for Digital Strategies & Production Systems owned by Volkswagen Group & PartnersChampioning various automation for improvement in Production IT Support and day to day operations of different departments in the organizationBringing in Scrum values and coaching everyone in the organizations about Scrum.

Frankfurt Am Main, De

Production IT, Service Development, Production Servers Support, MES Consulting, Business Requirement Gathering, Datacenter Management at Volkswagen India.Volkswagen being one of the biggest global partner of T-Systems globally, it was very important to maintain the global service standards in India as well. In my role as a Team Lead for IT Production Support, I was responsible to ensure high availability of core IT Production Applications. For one of the most important Support team in Volkswagen, onsite support literally meant direct pressure from business users, stringent SLAs and Sleepless nights during critical failures. But it was part of my responsibility to maintain 98.5 % uptime for business critical applications and we did quite commendable job with "Zero" downtime for 3 years in a Row.

Bangalore, Karnataka, In

Joined on: 10th Nov 2008Projects worked on:Datacenter Support & Automation for Microsoft -Role:Managed a team of 14 people under a single project.Managing 12 DataCenters located around the world for a client which is leader in Desktop and Server OS.Automate server deployments and configuration.Automate troubleshooting of server issues using vbscript.End to End Troubleshooting with Windows server 2003 / 2008 and SQL 2005/2008 Clusters.Datacenter Management & Automation, British Telecom - Role:Managing Windows Server based datacenter for the leading Telecom Client, British Telecom, UK.Troubleshooting Server Issues like IIS, Network Connectivity, Application and Services.Developing strategic WEB Application and Scripts to reduce manual efforts.Automating Server Troubleshooting activities.Server Builds and Management using VMWare's Virtual CentreLotus to SharePoint Migration, Toyota: Role:Manual Migration forms and pages from Lotus to Microsoft SharePointManual creation of pages in SharePoint and Assigning rights for each page.POC on Installation and Configuration of DHCP, DNS & Active directory for Server 2003 and Server 2008.POC on Application Packaging using Altris.Developed portals and desktop applications for different Initiatives & Projects (ASP.NET, VB.NET).

Post Graduate Diploma, International Business

Bachelor'S Degree, Information Technology